L1 Cloud Support Engineer

Job Description:

• Responsible as the first point of contact for issues raised by customers
• Troubleshoots issues regarding cloud environments
• Manage and monitor Cloud environments.
• Document issues and interactions with customers
• Collaborate with other support engineers.

Requirements:

• At least 1 year experience in any of Public Cloud provider e.g Amazon AWS, Microsoft Azure, Google GCP or Alibaba Cloud.
• Knowledge of Linux operating system.
• Knowledge of networking and infrastructure.
• Strong problem-solving skills.
• Willing to work in 24x7 rotating shifts including weekends and holidays.