Student Advisor

PSB ACADEMY PTE. LTD.Singaporemycareersfutureδημοσιεύθηκε 11/11/2026

This is a 1-year contract role, renewal or conversion is subject to individual performance and headcount availability.

Rostered working time:

Student Services

Assist students with general inquiries at the Student Services Counter based on scheduled roster.
Manage course-related email and phone inquiries based on assigned course portfolio, ensuring timely and effective resolution
Provide coverage for the Student Services Concierge Counter during exigencies.
Provide responsive and inclusive support that considers the differing needs, communication preferences and study patterns of diverse student segments.

Student Engagement

Establish and maintain multi communication and engagement channels to build strong relationships with student cohorts and facilitate timely dissemination of information.
Engage students through appropriate communication channels and activities, taking into account their language preferences, cultural background, study schedules and accessibility needs.
Disseminate essential course information, including start dates, exams, and assessments.
Provide course counselling to students transferring to new programs.
Address general candidature, course pathways, and administrative queries.
Collaborate with the Student Success Office on student, career, and industry engagement activities.
Support academics in organizing Student Staff Liaison Committee (SSLC) meetings
Actively participate in student engagement activities by either joining as a participant, leading the activity, or serving as a staff mentor for events.
Develop and implement initiatives to enhance student engagement.
Provide guidance and support to students to ensure a comfortable, reassuring, and enriching learning experience.
Collaborate with faculty, student organizations, and other stakeholders to promote student involvement and well-being.
Support the Deputy Director and Manager in organising student orientation and yearly graduation.
Support the CU Student Club in organizing student events throughout the year.

Student Cohort Management (For assigned course portfolio)

Coordinate with the admissions team on offer packs, cohort matters, and matriculation.
Liaise with course consultants and country managers for any student cohort enrolment matters
Engage different student segments to understand their needs and feedback, highlight recurring issues, and coordinate with relevant teams to provide appropriate support and improve their experience.
Process student transactions for re-module, deferment, exemption, transfers, and withdrawals, ensuring accurate status updates in the Student Management System (SMS)
Address and resolve student inquiries/feedback by coordinating with internal and external stakeholders, including the University.
Schedule academic intervention and support, where required
Ensure students are registered on e-attendance system and Blackboard, where required.
Reconcile enrolment numbers and collection of revenue.
Follow up on outstanding payments, late fees, financial issues, and instalment requests.·
Prepare and ensure accuracy of reports for royalty payments to the University
Maintain up-to-date student status records in SMS and inform the University of any change.
Foster strong relationships with the Academic Partnership Unit (APU) for course-related administrative matters

Others

Support ad hoc projects and tasks as required.

Job Requirements

Degree in any discipline
1 to 5 years of relevant working experience in the Private Education Industry is preferred
Strong customer orientation
Strong leadership and people management skills
Creative and resourceful in problem solving
Meticulous and self-motivated
Able to work under pressure in fast-paced work environment
Excellent verbal and written communication skills
Willing to work on weekends when required for events such as graduation ceremonies and open houses (Time-off will be given accordingly)