IT Support Engineer

RESPONSIBILITIES:

Service desk & End-user support

• Act as first-line contact for end-user support and technology queries, primarily through the Jira Service Desk, while also assisting staff in person, by phone and by email - triaging, resolving or escalating as appropriate.
• Manage and maintain an effective Jira Service Desk, ensuring tickets are logged, prioritised and resolved within...

REQUIREMENTS

• College or bachelor's degree in computer science, information technology, or computer information systems.
• At least 3 years’ experience working in IT Support and helpdesk.
• Intermediate English skills in communicating by speaking, writing, listening, and reading.
• Advanced knowledge of company-supported applications and databases. Ability to learn and support new applications.
• Ability to test, troubleshoot and resolve...