Customer Services Administrator

Contract Type: 3 months agency temp

Salary / Benefits

£13.18/hr (earnings £27,144)

Job Elements

• Communicate orders against stock, check delivery schedules and analysing sales history.
• Provide excellent customer service by keeping the customer fully updated on status of order.
• Communicate with staff in relevant department: sales, technical services, production, warehouse, to confirm the status of customer orders/technical service and resolve customer complaints.
• Enter data into databases and/or business systems to maintain up-to-date customer records; enter and track the status of orders and deliveries; and generate sales reports and statistics.
• Maintain a professional attitude when dealing with all customer visits (meet & greet).
• Agree to undertake all training offered that is necessary to maintain the skills required for this role.
• Flexible attitude to work additional hours to ensure deadlines are met.

The ideal candidate will have:

• Excellent customer service skills coupled with a can-do attitude.
• Professional telephone manner
• Good I.T. skills including SAGE, Excel, Power Point.
• Good attention to detail and accuracy at record keeping
• Ability to work on own initiative and drive change
• Flexible approach to working conditions and working environment change.
• Ability to read and interpret reports.
• Ability to work on own initiative.
• Effective team worker.

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.