Communications Manager And Virtual Receptionist
Remote | Full-Time | $5–$10/hour | U.S. Eastern business hours
About Us
We operate a portfolio of 12+ local home service brands across the U.S., plus a retail medical supply business with two physical locations and a national mail-in channel. Every brand has its own identity, its own customers, and its own voice. Your job is to own all of them.
The Role
You hold the Communications Manager title from day one — and you're on the phones too. Answering inbound calls across our brands, professionally and in the right brand voice every time, is a core part of this job, not a stepping stone or something beneath the title. As the phone team grows under you, more of your time shifts toward brand voice, customer journeys, and managing the receptionists you recruit.
You will:
- Own brand voice across the entire portfolio — how each brand sounds on calls, in emails, in SMS, and in review responses
- Handle inbound customer calls and customer service across all brands
- Map complete customer journeys per industry — what a customer experiences from first Google search to finished job in land clearing vs. painting vs. roofing vs. HVAC
- Identify friction, gaps, and inconsistencies in those journeys and document the fixes
- Recruit and vet new virtual call receptionists as the phone team grows — source candidates, screen for voice quality and accent, and onboard them to brand standards
- Hold every client interaction to the standard the owner would deliver personally
When you're not on the phone, you're deep in journey mapping and brand voice documentation. There is no idle time in this role.
Requirements
- Neutral English accent — non-negotiable. You will be the voice of American local service brands.
- Exceptional spoken and written English — bright, articulate, and precise
- Sales or customer-facing experience — you understand how a customer thinks, objects, and decides
- Systems thinker — you can take something messy and turn it into a documented, repeatable process
- Highly organized with a logistics mindset — recordings, files, and processes stay named, filed, and findable without anyone asking
- Self-directed — you fill your own downtime with high-value work without being told
- Comfortable switching context across many brands and industries in a single day
Tools You'll Work In
- GoHighLevel — required. Calls, SMS, conversation inboxes, pipelines, and contact records. This is your home base all day.
- Meta Business Suite — Messenger and comment inboxes across multiple brand pages
- Google Business Profile — responding to reviews in each brand's voice
- Airtable — where journey maps, SOPs, and documentation live
- Google Docs / Sheets — writing call scripts, SOPs, and brand guidelines
- Square — basic customer and order lookup for our retail brand
Nice to Have
- GoHighLevel workflow building — triggers, automations, and follow-up sequences, not just using the inbox
- Copywriting — ad copy, landing page copy, social captions, and SMS/email sequences written in brand voice
- Basic WordPress — able to edit pages and publish content without pulling in a developer
- Canva or similar — simple creative for social posts and ad variations
- QA instinct — testing forms, funnels, and quote flows from the customer's seat and reporting issues clearly
- Familiarity with Make.com or similar automation tools — enough to understand what's automated around you
- WhatsApp Business experience
- Background in home services, trades, or local business marketing
How to Apply
Submit the following:
- Your resume
- A 60–90 second voice recording introducing yourself and describing a time you turned an unhappy customer around — submitted as a Google Drive link, with sharing set to 'anyone with the link can view'
- One short paragraph: walk us through the customer journey of a homeowner hiring a fence installer, from first Google search to final payment
Applications without the voice recording will not be reviewed.
-Requerimientos-
- Educación mínima: Educación Básica Primaria
- 5 años de experiencia
- Idiomas: Inglés
- Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, recepcion, receptionist, recepcionista