Multilingual Sales Support Clerk

Your tasks

We are looking for a customer-focused Sales Support Clerk to assist with customer enquiries, quotations, order follow-up and coordination with internal teams. The role supports customers in Japanese- and English-speaking markets and involves our AI token services and data centre solutions. Frequent international travel is required.

• Respond to customer enquiries in English and Japanese; communicate in Korean when required.
• Assist the sales team with customer follow-ups and day-to-day account coordination.

• Explain our AI token services and data centre solutions, including relevant features and use cases.
• Understand customer requirements and coordinate with technical teams to provide accurate product and service information.

• Prepare quotations, proposals and sales documents, checking customer details and commercial terms.
• Coordinate order processing, delivery updates, invoicing documents and related follow-up.

• Work with sales, project, technical, procurement and finance teams to resolve customer requests.
• Arrange customer meetings, prepare materials and track follow-up actions.

• Undertake frequent international travel to meet customers and support business activities across global markets.
• Maintain accurate customer, opportunity and contract records.

• Provide clear updates to customers and raise urgent issues to the relevant team.

Requirements

• Good written and spoken English and Japanese.
• Korean language skills are an advantage.

• Experience in sales support, customer service, account coordination or business operations is preferred.
• Knowledge or experience in AI services, AI token platforms, cloud computing, data centres or digital infrastructure.

• Able to explain technical products and services clearly to customers and know when to involve technical specialists.
• Strong organisation, communication and follow-up skills.

• Comfortable preparing quotations and handling order-related documents.
• Able and willing to travel internationally frequently for business.