Business Analyst III, Operational Excellence

Start Date: September 8, 2026

About the Role

Nightingale is looking for an experienced Business Analyst III to join our Operational Effectiveness function within Mission Support. This is a senior individual contributor role for someone who thrives on turning ambiguity into clarity — leading requirements definition and workflow documentation for complex, high-impact initiatives with minimal oversight.

You'll operate as a subject matter expert across the organization: mentoring junior analysts, driving cross-functional alignment, and bridging the gap between operational complexity and solution readiness. If you love untangling messy problems and building the structure that helps big initiatives actually land, this role is built for you.

What You'll Do

Requirements & Analysis

Lead requirements gathering for complex, multi-stakeholder initiatives through interviews, workshops, and process walk-throughs

Own end-to-end translation of business needs into user stories, functional requirements, and acceptance criteria

Drive scope definition, dependency mapping, and success metric development alongside operations leadership

Independently analyze complex datasets to surface insights, risks, and strategic recommendations

Lead design of enterprise-level dashboards, reports, and KPIs

Operational Workflow Documentation

Own end-to-end workflow documentation for complex, cross-functional initiatives

Lead future-state workflow design in partnership with Process Improvement

Establish and maintain documentation standards and templates for the BA practice

Cross-Functional Alignment & Facilitation

Lead cross-functional workshops, design sessions, and working groups

Serve as primary liaison between business owners, PMO, Technology, Data, and Process Improvement teams

Drive readiness criteria definition and validation across multiple concurrent initiatives

Project & Solution Readiness

Own UAT strategy, planning, test scripting, defect tracking, and validation for complex projects

Lead development of implementation documentation, including SOP updates and user impact summaries

Mentor BA I and BA II colleagues in requirements best practices and facilitation

Stakeholder Communication & Decision Support

Develop and deliver executive-level requirements packets, decision briefs, and recommendations

Drive stakeholder alignment and consensus on complex or contested requirements

Provide thought leadership on BA best practices and continuous improvement of the BA function

What You Bring

Minimum Qualifications

Bachelor's degree in business, information systems, operations, or a related field (or equivalent experience)

4–6 years of experience in business analysis, operational strategy, or project/business systems consulting

Deep expertise translating ambiguity into structured requirements and actionable deliverables

Advanced proficiency with workflow and documentation tools (e.g., Lucidchart, Miro, Visio)

Strong experience working in Agile environments and with cross-functional project teams

Exceptional facilitation, communication, and relationship-building skills

Demonstrated ability to mentor and develop junior team members

High attention to detail, systems thinking, and a strong ownership mindset

Preferred Qualifications

Master's degree

Who You Are

You have a growth mindset — you treat setbacks as data, not defeat, and you extend the same grace to others when things don't go as planned. You lead with transparency — surfacing information proactively so the right people can make better decisions. You take responsibility — owning your piece of every initiative and pushing yourself and your work forward. And you're invested in building community — creating the kind of collaborative environment where cross-functional partners feel heard and included.

Why Nightingale

A fully remote role with real influence over how enterprise initiatives get built and delivered

The chance to shape the practices and standards of the BA function itself

A mission-driven community where your analytical work directly supports better outcomes for learners and collaborators alike

Nightingale College is an equal opportunity employer committed to building a diverse and inclusive community of collaborators. Budgeted Hiring Range $116,000 — $116,000 USD

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it) : With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.

At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!

Employment is contingent upon successful completion of a background check and drug screen.