Solution Architect (ServiceNow) | Government Agency | 12 Months Contract Extendable

Job Summary We are looking for an experienced and technically strong ServiceNow Solution Architect & Scrum Master to lead platform strategy, agile delivery, and AI innovation initiatives within a large-scale enterprise environment. This is a high-impact dual role suited for someone who is equally comfortable driving architectural decisions and leading agile delivery teams to consistent, high-quality outcomes. Job Responsibilities ServiceNow Platform Leadership Conduct feasibility studies to evaluate ServiceNow implementation opportunities and assess technical viability Lead architectural design and migration strategy for transitioning workflows from legacy platforms such as SharePoint, Nintex K2, and other systems to ServiceNow with minimal business disruption Design and oversee implementation of ServiceNow Performance Monitoring and Predictive Analytics capabilities to enhance operational visibility and enable data-driven decision making Establish monitoring frameworks providing real-time insights into system performance, user adoption, and business process efficiency Agile Delivery & Scrum Leadership Serve as Scrum Master across one or more ServiceNow delivery teams, facilitating all Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives Champion agile principles across the organisation, coaching teams and stakeholders on Scrum frameworks and fostering a culture of continuous improvement Own and manage the product backlog in close collaboration with Product Owners and business stakeholders, ensuring user stories are well-defined, prioritised, and sprint-ready Track and communicate key agile metrics including velocity, sprint burndown, and release progress to senior leadership and programme stakeholders Proactively identify and remove impediments that obstruct team progress, escalating blockers where necessary Artificial Intelligence & Innovation Design, architect, and oversee implementation of ServiceNow AI capabilities including NowAssist, Agentic AI, and other emerging AI features Lead exploration and experimentation to integrate ServiceNow AI with SaaS platforms including Microsoft Copilot, Workday, SAP, COUPA, iValua, and Oracle Oversee migration to ServiceNow Protected Platform (SPP) and unlock new capabilities including AI Agent Studio and Workflow Data Fabric Enterprise Architecture Provide enterprise-wide architecture review and guidance ensuring ServiceNow implementations align with the organisation's broader technology strategy Collaborate with cross-functional stakeholders to identify standardisation opportunities and promote architectural consistency across the enterprise Access Control & Licensing Optimisation Streamline and simplify the existing ServiceNow access control matrix within current licensing constraints Develop strategies to optimise user access patterns, reduce administrative overhead, and maintain appropriate security controls Quality Assurance & Vendor Management Provide independent validation and counter-checks of vendor solutions and implementation efforts Conduct thorough reviews of ServiceNow instance upgrades, validate code quality during deployments, and ensure adherence to best practices and organisational standards Serve as the technical authority for vendor accountability and solution quality assurance Job Requirements Minimum 8 to 10 years of solution architecture experience with at least 3 years focused on ServiceNow, with preference for ServiceNow Customer Service Management (CSM) Minimum 3 years of experience as a Scrum Master or Agile Delivery Lead within enterprise technology or digital transformation programmes Demonstrated experience facilitating agile ceremonies, managing product backlogs, and coaching cross-functional teams Proven track record in enterprise solution architecture, system integration, and large-scale digital transformation projects Deep understanding of workflow migration strategies and legacy system modernisation Experience with ServiceNow Performance Analytics, Predictive Intelligence, and AI capabilities Knowledge of enterprise software ecosystems including ERP, HCM, and procurement platforms Experience in vendor management, solution validation, and ensuring delivery quality standards Experience leveraging AI tools and automation to improve processes, decision-making, and operational efficiency Strong analytical, problem-solving, and communication skills — able to present complex technical concepts to both technical and non-technical audiences Good to Have ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification TOGAF or equivalent enterprise architecture certification Experience with cloud platforms and modern integration technologies Knowledge of AI/ML technologies and enterprise applications Familiarity with scaled agile frameworks such as SAFe or LeSS Experience in government or highly regulated environments

Interested candidates who wish to apply for the above positions, please click "Apply now". We regret that only shortlisted candidates will be notified. Nexbridge Recruitment Pte Ltd EA License 26C3616