Programme Associate (Social Service Sector)

The Programme Associate (PA) provides administrative back-end support for Families for Life (FFL) programmes and events. The role publicises, schedules, coordinates, and facilitates evidence-based parenting and marriage programmes, as well as Family Life Education workshops requested by schools and community partners. The Programme Associate connects with clients, notes their presenting concerns, and make appropriate referrals for internal and external support services. The PA also designs publicity materials to promote FFL services and programmes; supporting outreach and partnerships effort.

Programme/ Event Support

• Administer FFL digital accounts, including creating events, hosting and supporting online/hybrid events, and communicating with partners and stakeholders
• Trackand ensure the completion of pre- and post-programme deliverables
• Consolidate participation data and attendance figures for reporting purposes
• Support logistics, preparation, and setup for ongoing events and programmes

Facility and Storage

• Managestorage operations by ensuring proper storage of FFL collaterals and resources and maintaining an updated inventory list
• Overseefacility upkeep and maintenance of office and event environments and liaise with vendors and contractors as required

Design& Collaterals

• Create and update content and collateral designs, including e-flyers for programmes and events
• Design and produce updated FFL leaflets, standees, and other collaterals, while coordinating with vendors for production

Partnerships& Communication

• Maintain and update the partnership database
• Disseminate programme and event information to relevant partners
• Monitor and track partnership touchpoints, KIVs, and outstanding connections
• Manage social media updates for events and programmes

Other Duties

• Undertake additional responsibilities and duties as assigned by the supervisor

Educational Qualifications

• Polytechnic Diploma in Business Administration, Accountancy, Project Management, Media-Arts-Design; or
• ITE Technical Diploma / Work-Study Diploma
• Certifications in Digital Media and Communications is an added advantage

Relevant Experience

• 1-2 years in administrative or relevant experience
• Experience in media design and content management, partnership communications and Excel data management and analysis is preferred

Competencies

• Community-centric: An individual with a heart for families and a resourceful approach to problem-solving
• Strong communicator: Good interpersonal & language skills with the ability to engage diverse stakeholders
• Organized with a creative flair: High attention to detail in event management, administration and design
• Flexibility: Availability to work Saturdays to meet the needs of working families

MorganMckinley Pte Ltd EALicense No: 11C5502 | EAP Registration No: R22110157