Guest Experience Coordinator

Responsibilities:

Manage the Guest Experience channel, responding to guest enquiries, requests and concerns. Coordinate guest services including airport pickup, airport concierge, private chefs, welcome baskets and other guest requests. Coordinate housekeeping, laundry, maintenance and other property-related activities. Act as the main point of contact for repairmen, contractors, suppliers, and service providers. Visit properties whenever a guest, maintenance, or operational issue requires on-site attention. Meet and coordinate contractors and service providers at the property when required. Check properties for readiness and identify operational issues. Manage relevant booking, guest experience, and operational platforms using company-provided logins. Follow up on outstanding issues until they are fully resolved. Escalate significant issues to management when necessary.

Requirements:

Previous experience in hospitality, serviced apartments, property management, customer service or operations. Excellent communication and organisational skills. Strong problem-solving and follow-up skills. Professional and confident when dealing with guests, teams and suppliers. Comfortable using digital platforms and business systems. Able to work independently and take ownership of tasks. Willingness to visit properties and handle operational issues on-site. Applicants must live on or around Orchid Road, Lagos.

What We’re Looking For:

Someone proactive, dependable, and solutions-focused A person who doesn't simply report a problem but takes ownership, coordinates the right people, and follows it through to resolution.

Remuneration:  NGN100,000 monthly + commission on eligible guest experience services.