Department Manager - Support Checkout

Company Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

Job Description

• Reconcile reports from MMS/MMC with cash and credit transactions.
• Prepare and manage cashier shift schedules.
• Manage checkout floor operations, including cash tills and end control.
• Ensure smooth implementation of Customer Services, Fresh Desk, and METRO Reward Cards within the department.
• Perform daily ledger reconciliation for FSD, E-Commerce, Checkout, Advance, and Credit Customers.
• Ensure timely opening and closing of banking operations in accordance with SOPs.
• Ensure the return process is followed as per SOP.
• Ensure reporting and archiving compliance in line with Head Office (HO) requirements and SOPs.
• Handle POS settlements and reconciliation.
• Manage customer complaints and ensure effective handling through Fresh Desk, NPS, and METRO Reward Cards.
• Ensure all Checkout and Customer Service activities comply with SOPs and audit requirements.
• Conduct regular spot checks of cash safes and tills.
• Ensure succession planning for Supervisors and Cashiers.
• Coach and train team members on existing and new concepts, technologies, and functionalities to help achieve team objectives, enhance technical skills, and promote a positive attitude and individual growth.
• Maintain a clear understanding of METRO Fundamentals.

Qualifications

Graduation with 3 years of relevant experience.