Reception / Admin

Position: Front Desk / Admin

Location: BTS Punnawithi, Bangkok Salary: THB 23,000–28,000 per month Schedule: Full-time, 5 days per week Benefits: Discounted employee services

Role Overview

Kauri Health Clinic is a private medical and wellness clinic serving Thai and international patients. We’re looking for an organised, service-minded Front Desk / Admin professional with excellent spoken English to manage patient enquiries, appointments, reception, and administrative tasks.

You will help patients feel welcome and informed while coordinating with doctors, nurses, and the clinic manager.

Responsibilities

• Welcome patients, verify their details, and manage registration, check-in, and checkout.
• Respond professionally to enquiries by phone, LINE, Facebook, WhatsApp, and email in Thai and English.
• Provide accurate information about services, prices, and preparation instructions using clinic-approved guidance.
• Schedule, confirm, and reschedule appointments, coordinating with the clinical team to maintain smooth patient flow.
• Follow up on enquiries, missed appointments, and patients due for their next visit, maintaining clear records of outstanding actions.
• Process payments, issue receipts, maintain billing records, and prepare daily payment summaries.
• Prepare and check patient documents and forms, maintain organised records, and protect patient confidentiality.
• Coordinate results delivery and doctor review appointments, referring medical questions to the responsible clinician.
• Handle initial service concerns and escalate complaints or unresolved issues to the clinic manager.
• Keep reception organised, monitor office supplies, and support data entry, basic reporting, and other administrative duties.

Qualifications:

1. Excellent spoken English and the ability to communicate professionally in Thai.
2. A welcoming, patient-focused approach and strong interpersonal skills.
3. Good organisational skills, attention to detail, and reliable follow-through.
4. Comfortable using computers, spreadsheets, email, and messaging platforms.
5. Able to prioritise tasks and work effectively with a team.