Training Specialist, PX & Patient Coordinators

Accountabilities: The Training Specialist will own the delivery and improvement of training programs for patient experience and patient coordination teams. This role requires a balance of strong facilitation skills, coaching expertise, content development capabilities, and analytical thinking to ensure employees have the knowledge and tools needed to succeed.

Facilitate live instructor-led training sessions for new hires, covering systems, workflows, call handling practices, compliance expectations, and role-specific processes.

Deliver targeted remediation and coaching sessions based on quality reviews, performance trends, and leadership feedback.

Provide individualized coaching and group support to strengthen employee confidence, improve behaviors, and drive measurable performance improvements.

Design, build, and maintain learning content within the Learning Management System (LMS), including eLearning modules, knowledge checks, job aids, and training resources.

Transform operational documentation, procedures, and quality standards into clear and engaging learning experiences.

Use AI-powered tools and modern learning technologies to improve content creation, workflow efficiency, and training effectiveness.

Track training metrics such as completion rates, assessment results, remediation progress, and time-to-proficiency indicators.

Prepare reporting and insights for leadership, identifying trends and opportunities to improve curriculum and learner outcomes.

Maintain accurate training documentation, ensuring content remains current, compliant, and aligned with approved processes.

Collaborate with Operations, Quality, Document Control, and leadership teams to identify training needs and support business initiatives.

Requirements:

The ideal candidate brings experience in training, instructional design, and performance coaching, with the ability to support customer-facing or revenue-generating teams in a fast-paced environment.

2+ years of experience in training, learning and development, instructional design, or a related field, preferably within healthcare, patient services, or contact center environments.

Experience training inside sales teams, patient coordinators, or other performance-driven roles where employee effectiveness impacts business outcomes.

Demonstrated success facilitating live training sessions for adult learners in both virtual and in-person settings.

Strong coaching abilities with experience providing actionable feedback and driving measurable behavior change.

Hands-on experience developing and managing content within an LMS or similar learning platform.

Experience tracking training metrics, analyzing learner performance, and preparing reports for stakeholders.

Strong technology skills with the ability to quickly learn new systems, platforms, and digital tools.

Experience using AI tools such as ChatGPT, Claude, Gemini, Copilot, or AI-enabled learning solutions to improve workflows and content development.

Excellent communication, organization, and project management skills with the ability to manage multiple priorities.

Ability to thrive in a rapidly changing environment where processes and priorities evolve frequently.

Preferred qualifications include training certifications such as ATD CPTD/APTD, project management certifications, experience with eLearning authoring tools, healthcare terminology knowledge, HIPAA familiarity, and experience supporting QA-driven remediation programs.

Benefits:

Competitive compensation range of $70,000 - $75,000 USD depending on experience, skills, certifications, and location.

Comprehensive medical, dental, vision, life, and disability insurance plans.

401(k) benefits and additional financial wellness programs.

Paid parental and caregiver leave programs.

Employee wellness resources and support programs.

Fertility care benefits and access to eligible family benefits.

Employee referral program and additional company perks.

Remote work flexibility with a distributed team environment.

Opportunities to grow professionally while contributing to meaningful healthcare innovation.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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