Senior Customer Success Manager (PST)
Accountabilities: The Senior Customer Success Manager will serve as a trusted advisor to strategic enterprise customers, ensuring successful adoption, measurable outcomes, and long-term partnerships. This role requires balancing technical expertise, business strategy, and customer advocacy to deliver exceptional experiences.
Own the complete customer journey, including onboarding, adoption, success planning, renewal, and expansion activities across enterprise accounts.
Drive customer value realization by aligning platform usage with engineering excellence, operational efficiency, and modernization goals.
Act as a technical advisor by developing expertise in the platform, software development lifecycle practices, cloud environments, and DevOps methodologies.
Lead executive-level conversations, including business reviews, renewal discussions, and strategic planning sessions focused on business impact and ROI.
Identify customer risks and opportunities early, creating structured action plans to improve customer health and reduce churn.
Partner cross-functionally with Product, Engineering, and Sales teams to represent customer needs and influence product improvements.
Contribute to the evolution of customer success processes, helping scale best practices and improve operational excellence.
Support strategic initiatives and customer engagement programs while maintaining a strong focus on measurable outcomes.
Travel up to 30% as needed to support customer relationships and business objectives.
Requirements:
The ideal candidate brings strong customer success experience combined with technical knowledge of SaaS platforms, developer tools, and modern engineering environments. They should be comfortable engaging with both technical users and senior business leaders while managing complex enterprise relationships.
5+ years of experience in Customer Success, Solutions Engineering, Account Management, or similar customer-facing SaaS roles.
Proven experience managing large enterprise accounts and driving adoption, retention, expansion, and measurable customer outcomes.
Strong understanding of software development lifecycle practices, DevOps, cloud infrastructure, and platform engineering concepts.
Ability to communicate effectively with technical stakeholders such as engineering leaders, SRE teams, and platform teams, as well as executive audiences.
Strong business acumen with the ability to connect technical solutions to business value, ROI, and strategic priorities.
Demonstrated ability to manage complex projects independently with a high level of ownership and accountability.
Excellent communication, presentation, and relationship-building skills with a consultative approach.
Experience working in fast-growing SaaS environments with a bias toward action and continuous improvement.
Familiarity with developer-focused products, infrastructure platforms, or cloud-native technologies is strongly preferred.
Benefits:
Competitive salary range of $145,000 - $170,000 USD
On-target commission opportunities
Competitive equity package
100% employer-paid medical, dental, and vision insurance for employees
Unlimited paid time off and flexible working hours
401(k) retirement plan
Gender-neutral parental leave
Annual $1,000 learning and development stipend
Monthly $400 perks stipend to support personal and professional needs
Pet insurance
Fully remote work environment with flexible location options
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
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