Security Service Technician 1

Accountabilities Respond promptly to routine, non-routine, scheduled maintenance, emergency, and after-hours service calls, diagnosing and resolving technical issues.

Troubleshoot, repair, replace defective components, debug systems, and complete installations for security systems and smaller or less complex projects.

Perform preventative maintenance, system checkouts, technical assistance, troubleshooting, and repair routines for installed security systems.

Use appropriate diagnostic methods, tools, and techniques to isolate equipment or software problems and determine effective solutions.

Prepare accurate and detailed service reports to support customer communication, invoicing, and job-cost tracking.

Support systems upgrades, audits, consultations, custom integrations, database activities, and network equipment installation or configuration when required.

Ensure all service activities comply with applicable federal, state, and local regulations as well as health and safety procedures.

Maintain strong customer relationships by understanding needs, communicating solutions clearly, and delivering responsive, professional service.

Collaborate with colleagues and specialists, participate in cross-training, and contribute to continuous improvement across service operations.

Perform additional technical and operational duties as assigned.

Requirements

High school diploma, GED, or equivalent practical experience.

1–3 years of relevant experience is preferred but not required.

Developing technical knowledge of electronic security, fire alarm and life-safety, building automation, or related systems.

Experience with brands such as Bosch, DMP, or Honeywell is advantageous.

Strong mechanical and electrical aptitude, including the ability to safely use hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.

Ability to develop basic programming skills and apply structured troubleshooting techniques to identify and resolve technical problems.

Proficiency with computers and familiarity with Microsoft Office applications, including Outlook, Word, and Excel.

Strong customer-service orientation with the ability to remain professional and effective under pressure.

Ability to work independently while collaborating effectively with technicians, specialists, and other team members.

Strong attention to detail, accountability, adaptability, and willingness to learn and develop new technical skills.

Ability to travel to customer sites and respond to service requirements, including emergency or after-hours calls when necessary.

Benefits

Base salary range of $25.35–$36.74 per hour , with individual compensation varying according to location, experience, certifications, licenses, education, and other job-related factors.

Medical, dental, and vision insurance.

Life insurance and disability coverage.

401(k) plan with matching contributions.

Paid Time Off starting at 13 days annually.

10 company-paid holidays.

Additional Fun & Laughter Day Off.

Wellness program and colleague assistance program.

Tuition reimbursement.

Vehicle reimbursement plan or company vehicle, depending on eligibility.

Cell phone reimbursement, where applicable.

Paid parental leave.

Corporate Social Responsibility Day.

Supportive, inclusive, and collaborative work environment with opportunities for technical development and cross-training.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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