Patient Services Representative- Practice Operations

Accountabilities: The Patient Services Representative supports daily patient account operations by managing communications, investigating account details, and ensuring timely resolution of outstanding balances. Key responsibilities include:

Answering incoming patient phone calls and responding to questions regarding account information and balances.

Making outbound collection calls related to self-pay balances while maintaining a professional and empathetic approach.

Conducting account investigations, researching information, and completing appropriate follow-up activities.

Contacting relevant internal or external sources when additional information is needed to resolve patient concerns.

Supporting patient service operations and completing additional administrative tasks as assigned.

Requirements:

The ideal candidate combines healthcare administrative experience with strong communication and problem-solving abilities. Required qualifications and skills include:

High school diploma or GED preferred.

Three or more years of experience in a medical office environment, preferably within patient services, eligibility, billing, or related healthcare operations.

Experience handling patient accounts, collections, and healthcare-related inquiries.

Strong verbal and written communication skills with the ability to interact professionally with patients.

Excellent organizational skills, attention to detail, and ability to manage multiple priorities.

Ability to work independently in a remote environment while maintaining accuracy and efficiency.

Benefits:

The role offers a comprehensive rewards package designed to support employees’ professional and personal well-being, including:

Competitive hourly compensation ranging from $18.99 USD to $28.51 USD , depending on factors such as location, experience, skills, qualifications, and other considerations.

Remote work opportunity for eligible candidates residing in approved U.S. states.

Healthcare, life, career development, and retirement support programs.

A total rewards package focused on employee wellness and long-term success.

Equal opportunity employment practices and a commitment to a fair hiring process.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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