Client Services Manager

Accountabilities: The Client Services Manager will oversee client relationships, coordinate strategic initiatives, and ensure successful delivery of operational programs. This role requires strong communication, project management, analytical skills, and the ability to manage multiple priorities while maintaining a high standard of client service.

Serve as the primary point of contact and trusted advisor for client operational representatives, building strong and lasting relationships.

Collaborate with internal teams to develop and execute client strategies, ensuring alignment with business objectives and customer expectations.

Manage client initiatives and projects by coordinating internal and external stakeholders, timelines, deliverables, and action plans.

Facilitate client and internal meetings, including agenda preparation, documentation, follow-ups, and tracking of key decisions and commitments.

Monitor program performance, analyze reporting data, identify trends, and provide recommendations to improve outcomes.

Conduct root cause analysis to identify operational issues and develop action plans to improve performance and consistency.

Support implementation and execution of client payment policies by partnering with operational teams across multiple functions.

Manage client inquiries, ensure proper tracking and resolution, and coordinate responses across relevant teams.

Maintain accurate client documentation, reporting materials, and project records.

Identify opportunities for process improvements, additional solutions, and enhanced client value.

Support client education initiatives by developing and delivering training programs when needed.

Participate as a subject matter expert in operational and cross-functional projects.

Travel up to 20% as required.

Requirements:

The ideal candidate is an experienced client services professional with a background in healthcare operations, consulting, or account management. This role requires strong relationship-building abilities, analytical thinking, and experience managing complex projects in a collaborative environment.

Bachelor’s degree or higher preferred, or equivalent relevant professional experience.

4+ years of healthcare industry experience with strong knowledge of health plan operations and claims lifecycle processes.

4+ years of experience in client relationship management, consulting, account management, or a related client-facing role.

4+ years of project or team management experience, including facilitating meetings and managing deliverables.

Knowledge of CMS guidelines, healthcare compliance requirements, and medical payment policies.

Experience with professional coding certifications such as CPC, CPC-A, CCA, CCS, CCS-P, RHIT, or RHIA is a plus.

Strong analytical and problem-solving skills with the ability to interpret data and identify improvement opportunities.

Excellent written and verbal communication skills with the ability to interact with stakeholders at multiple levels.

Strong presentation skills and experience delivering training sessions is preferred.

Advanced proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.

Ability to work independently while effectively collaborating within cross-functional teams.

Strong organizational skills with the ability to prioritize tasks, manage deadlines, and deliver high-quality work.

Ability to handle confidential information with professionalism and discretion.

Benefits:

Competitive annual salary range of $82,000–$111,000 USD, based on experience, education, skills, certifications, and business needs.

Fully remote position available anywhere in the continental United States.

Comprehensive medical, dental, vision, disability, and life insurance coverage.

401(k) savings plan.

Paid family leave benefits.

9 paid holidays annually.

17–27 days of paid time off (PTO) per year depending on role level and tenure.

Opportunity to work with cross-functional teams in a collaborative and client-focused environment.

Professional growth opportunities through challenging projects and client-facing responsibilities.

Flexible remote work setup with support for a secure home office environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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