Gloucester Go Outdoors

About GO Outdoors: GOOutdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value.Our Members Cardscheme allows us tohelp people step into the outdoors whether it's to go walking, camping, cycling or fishing.These largerformat storesdisplayunique product areasand displays, housingstrong exclusive brands such as Hi-Gear, North Ridge andOEX. SeveralGO stores also now benefit from specialist sections for fishing and equestrian leveraging off the specialist knowledge and reputation at Fishing Republic and Naylors’respectively. RoleOverview: Make GO an unbeatable place to shop throughdelivering exceptionalservice which has customersat the heart. Deliverexceptional store standardsby following processes, policies and principles helping us become the nation’s favorite outdoor retailer. KeyDuties/Responsibilities: •Engagecustomers following our service model. •Support a culture of exceptional customer service and win customers for life by exceeding their expectations. •Play your part in creating asafe and compliant operating environment for all colleagues and customers. •Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions. •Follow processes and policies in line with expectations. Skills/Experience/Knowledgepreferred: •Greatrole model whosupports colleagues bymentoring andsharing knowledge to build stronger team. •Clear,confident,and motivational communicator with excellent verbal, listening and written communication skills.

•Experienceof effecively prioritising workload to achieveteamgoals and objectives. •A passion for customer service and a proven record of delivering excellence in this area. •Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunitiesto their Store Manager. Behaviours: •A positive role model that champions GO’s vision, purpose & values. •Brings passion and energy to their work and uses this to create an unbeatable team. •Hasa learning mindset, open to ideas and embracing change. •Demonstrates a high level of self-awareness and empathy. •Works collaborativelywith their team. •Show resilience and has the tenacity to bounce back. •Takes responsibility for their impact on the customer. •Maintains a high level of personal integrity. •Timely and punctual with all deadlines. •Deals with multiple issues whilst working under pressure