Operations Manager
1.Job Description*
The Operations Manager is responsible for the overall management and daily operations of the company’s workers’ dormitory and manpower supply business. The role oversees dormitory facilities, resident welfare, workforce deployment, client coordination, staff supervision, regulatory compliance, and operational efficiency to ensure smooth business operations and high service standards.
2. Key Responsibilities
A. Workers’ Dormitory Operations
- Oversee day-to-day dormitory administration, cleanliness, security, maintenance, utilities and orderly operations.
- Manage resident admission, check-in/check-out, room and bed allocation, transfers, occupancy registers and supporting documentation.
- Ensure compliance with applicable Ministry of Manpower (MOM) requirements, Foreign Employee Dormitories Act (FEDA), Fire Safety requirements and other relevant regulatory standards.
- Coordinate applicable dormitory licensing, renewals, inspections, regulatory submissions and corrective actions with authorised personnel.
- Oversee fire safety arrangements, evacuation plans, emergency drills, first-aid readiness, hygiene, pest control, waste management and contractor performance.
- Handle residents’ feedback, complaints, disciplinary issues and welfare matters.
- Monitor bed utilisation, client bookings, occupancy changes, operating costs and dormitory service standards.
- Coordinate with landlords, clients, contractors, service providers and relevant authorities on operational matters.
B. Manpower Supply & Workforce Deployment
- Plan and coordinate workforce deployment, schedules, site allocation, attendance, transportation and daily reporting in line with confirmed client requirements.
- Liaise with clients and site supervisors on headcount, worker suitability, start dates, replacement requests and service delivery.
- Monitor attendance, punctuality, deployment accuracy, worker conduct and operational productivity; escalate performance or disciplinary matters to HR and management.
- Coordinate worker onboarding, site orientation, accommodation and transport arrangements, and required site-access documentation.
- Work with HR or administrative personnel on workpass administration, renewals, transfers, cancellations and other employment-related documentation.
- Ensure manpower deployment and any placement or recruitment activities are carried out only within the Company’s lawful business scope and applicable licensing or regulatory requirements.
- Keep accurate worker deployment, attendance, site assignment, transport and client-service records.
C. Staff, Vendors and Subcontractor Management
- Supervise assigned dormitory supervisors, operations staff, drivers, cleaners, security teams and service providers.
- Prepare rosters, delegate tasks, set service expectations, coach staff and provide documented performance feedback.
- Coordinate vendor work orders, quotations, service levels and contractor access; monitor quality, safety, completion and cost.
- Conduct regular operational inspections and implement corrective measures where necessary.
- Ensure compliance with company policies, workplace safety procedures and operational standards.
D. Client Relations and Business Support
- Maintain good working relationships with clients, contractors and business partners.
- Attend to client enquiries, complaints, manpower requests and service-related issues.
- Monitor service delivery and identify opportunities to improve client satisfaction and operational efficiency.
- Assist in preparing operational reports, quotations, manpower schedules and service documentation.
- Support management in business planning, cost control, operational expansion and the development of new client accounts.
E. Regulatory Compliance, Safety and Risk Management
- Ensure workers’ dormitory and manpower operations comply with applicable Singapore laws, licence conditions and company procedures.
- Maintain proper operational records, inspection checklists, incident reports and compliance documentation.
- Implement workplace safety measures and conduct regular checks on dormitory facilities and operational activities.
- Report accidents, emergencies, safety hazards and significant operational issues to management promptly.
- Identify operational risks and recommend measures to minimise disruptions, liabilities and unnecessary costs.
3. Key Performance Indicators (KPIs)
- Dormitory occupancy rate and bed utilisation.
- Compliance with regulatory requirements and dormitory licence conditions.
- Dormitory cleanliness, maintenance standards and inspection outcomes.
- Timely fulfilment of client manpower requirements.
- Worker attendance, deployment accuracy and replacement response time.
- Client satisfaction and complaint resolution.
- Control of dormitory operating expenses and manpower-related costs.
- Staff productivity and operational efficiency.
- Accuracy and timeliness of operational records and reports.
4.Authority & Escalation* The Operations Manager may direct routine operational activities within approved budgets and delegated authority. Changes to wages, employment contracts, hiring or termination, regulatory declarations, licence commitments, and material financial or contractual decisions require approval from the authorised HR personnel and/or management. Serious safety, welfare, compliance or business-continuity issues must be escalated immediately.
5. General Duties Perform other reasonable duties related to dormitory operations, workforce deployment, facilities management and client services as assigned by the Company, subject to applicable laws and the employee’s employment terms.
6. Requirements:
- Diploma or relevant qualifications in Business Administration, Facilities Management, Operations Management or a related field preferred.
- Relevant experience in workers’ dormitory operations, manpower services, facilities management, construction or workforce administration.
- Good knowledge of Singapore’s dormitory regulations, manpower requirements, fire safety and workplace safety practices.
- Strong leadership, communication, planning, record-keeping and problem-solving skills.
- Ability to handle incidents, liaise with regulators and clients, and coordinate multiple sites and service providers.
- Proficient in Microsoft Office and operational reporting systems.
- Willingness to attend to urgent operational issues outside regular hours when reasonably required.