IT Helpdesk สื่อสารภาษาอังกฤษ (BTS เพลินจิต)

• Provide monitoring and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.
• Respond to users’ concerns via telephone, e-mail, facsimile, or video conference promptly and efficiently
• Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Info.
• Maintain reasonable discipline and decorum in the Help Desk area
• Perform other functions or projects, which may be assigned by upper level

Qualifications: Bachelor's degree in Computer Science, Computer Engineer, or Information Technology and Business Computer Experience between 1 - 3 years (New graduated is welcome). Experience in IT Support, Call Center or other related fields. Experience in telephone support of external customers in resolving the specific problems will be advantage. Experience with Microsoft Operating Systems and IT Applications. Strong abilities to analyze and prioritize issues for problem's resolution (troubleshooting) Good understanding and appreciation of information technology Network & INFRA (Server related etc.) knowledge will be the advantage. Flexible to working hours (Can work during weekend / public holiday and rotation shifts) is a must. Male or Female 22-30 years old. Good command in English.