Field Customer Service Representative

Tracked and followed up on customer requests , organizing daily itineraries to ensure prompt and efficient service delivery.

Coordinated with clients to confirm visit appointments and maintained continuous follow-up to build strong relationships.

Inspected products on-site to ensure compliance with company quality standards and brand guidelines.

Presented and demonstrated product features , special offers, and available warranties to customers.

Logged customer feedback and issues into the CRM system , liaising with relevant departments to ensure timely resolution.

Built and maintained strong relationships with clients and retail stores to enhance customer satisfaction and brand loyalty.

Identified new market opportunities to expand company presence and drive sales growth within the designated territory.

Conducted regular field visits to gather market intelligence, customer data, and competitive insights.

Engaged directly with plumbers, contractors, and end-users to understand technical needs and resolve on-site issues.

Participated in regular training meetings and seminars to stay updated on new product launches and support promotional activities.

Followed up on promotional offers and post-service satisfaction to deliver an exceptional customer experience.

Bachelor’s degree or relevant educational background.

0–3 years of experience in Customer Service, Field Sales, or a similar customer-facing role is preferred.

Strong communication and interpersonal skills.

Ability to build and maintain good relationships with customers and clients.

Good problem-solving and follow-up skills.

Comfortable with field visits and working outdoors/on-site .

Basic knowledge of using CRM systems and Microsoft Office is a plus.

Ability to organize daily visits and manage multiple customer requests.

Presentable, proactive, and customer-oriented.

Residents of Dakahlia are preferred.