Supervisor / Floor Manager

Role summary Run the daily floor operations of the restaurant, leading the service team to deliver a fast, warm, and consistent DipnDip guest experience while protecting brand standards, hygiene, and profitability. Reports to: Restaurant/Branch Manager Key responsibilities Open and close the restaurant; oversee shift readiness, staffing levels, and section assignments

Lead, coach, and schedule waiters, hosts, and baristas; run daily briefings and monitor performance

Own the guest experience: greet and manage the room, handle complaints on the spot, monitor table turnaround and service timing

Coordinate between kitchen, dessert bar, and floor to keep order accuracy and ticket times on target

Enforce food safety, hygiene, and cleanliness standards across the dining area and service stations

Monitor stock of floor supplies, coordinate inventory needs, and control waste and breakages

Oversee cash handling, POS accuracy, end-of-shift reconciliation, and daily sales reporting

Ensure menu presentation, plating, and brand standards are consistently applied

Train new hires and support recruitment as the team grows

Requirements 2–3+ years in restaurant or café operations, at least 1 year in a supervisory role

Strong leadership and people skills; able to manage a team under pressure

Fluent Arabic; working English is a plus

Solid understanding of food safety and hygiene practices

Comfortable with POS systems and basic reporting

Flexible with evenings, weekends, and holidays

High school diploma minimum; hospitality qualification preferred