ScienceLogic Engineer

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED

This position will require supporting the SL1 platform, to include all upgrades and maintenance; enhancement of system features and configurations; and responding to customer requests for custom monitoring needs.

RESPONSIBLITIES:

Ability to maintain and support a healthy infrastructure for a highly visible 24x7x365 monitoring environment

Performs continual maintenance of the SL1 platform and provides advanced solutions for continual and highly complex security, backup and redundancy problems

Performs administrative tasks and application support for the SL1 platform and create and maintain monitoring and notification rules

Provides and applies advanced engineering to highly complex infrastructures including installing, configuring, testing and maintaining operating systems, application software, and system management tools

Deliver SL1 dashboards, create custom reports on results of SL1 monitoring and provide timely problem resolution for SL1 system components and related custom scripts

Prepare and maintain all documentation for processes and procedures related to engineering projects

Manage application access control to restrict access to systems, applications, and data to authorized users only

Manage customer satisfaction through effectively communicating and managing customer expectations (internal and external customers)

Ability to communicate how to leverage technology to create business value and become more effective and efficient

Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs

Work closely with a Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders, business partners, external customers, and third-party organizations are met and/or exceeded

Provides training and guidance to less experienced Engineers

REQUIRED QUALIFICATIONS:

BA/BS (or equivalent experience) and 5+ years of relevant experience

5+ proven years of experience installing, configuring, and daily administration of ScienceLogic SL1 at version 12.x or higher required

5+ Years utilizing ServiceNow Ticketing system

Experience with user training and writing documentation

Must be able to obtain and hold a Public Trust clearance

PREFERRED SKILLS/EXPERIENCE:

Experience using the Python scripting engine to automate tasks with SL1

Familiarity with Service Now Integration, PowerFlow, End to End Monitoring and CMDB

Experience with major Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server, and Office

Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies

Strong written and verbal communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.