Mobile/Personal IT Device System Administrator

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED

As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

As a Mobile/Personal IT Devices (PITD) System Administrator , you will play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You’ll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

Mobile/Personal IT Devices includes but is not limited to laptops, tablets, iPads, mobile thin clients, smartphones, flip phones, mobile hot spots, secure wireless, and RSA tokens.

You will:

Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned

Operations & Sustainment

Asset Management & Inventory

Issuance & Return-to-inventory

Recapitalization efforts & activities

Vendor interaction & interfacing

Operations and Sustainment

Provide exceptional customer service to individuals visiting the PITED store including greeting customers, answering phones, and assessing their needs

Assist with all functions within the PITD store in compliance with policies and procedures

Demonstrate effective handling of patient situations, including upset/dissatisfied customers, and work with other teams as needed to efficiently and effectively resolve customer needs

Process hardware requests and complete administrative work for asset accountability

Configure smartphones with unclassified email and other essential mission applications

May require after-hours/weekend support or mission, program and special projects

Software and Hardware Support

Image laptops and install specialized software as requested, adhering to standard configurations

Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems

Provide technical support to users, resolving hardware and software issues efficiently and effectively

Mobile Device Management (MDM)

Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols

Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues

Manage and track the AT&T account, ensuring correct features are enables, controlling excessive charges and unauthorized connections

Asset Management and Accountability

Process hardware requests, ensuring timely fulfillment and accurate documentation

Maintain meticulous inventory control, tracking IT assets throughout their lifecycle

Perform administrative tasks related to asset accountability, ensuring compliance with customer policies

Support the lifecycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities

Records Management

Maintain accurate and organized records related to IT assets, user accounts, and security protocols

WHAT YOU'LL NEED TO SUCCEED:

CompTIA Sec+ certification

Bachelor of Science degree (Computer Science, Information Systems, or Business preferred) or additional experience in lieu of a degree

3-5 years’ experience in related field

Active TS/SCI security clearance with willingness to consent to a polygraph for this position

Experience using Microsoft Intune

Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues

Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance

Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations

Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results

Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment

Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity

Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction

Professional, energetic, and positive attitude

Excellent written and verbal/interpersonal communications skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $115-$125k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.