support worker – social services

Education: College/CEGEP. Human services, general.

Work site environment:

• Personal and social adjustment and health (substance abuse, gambling, behaviour disorders).
• Socio-economic needs or conditions (housing, nutrition, unemployment, financial assistance).
• Services for the homeless.
• Programs dealing with Fetal Alcohol Spectrum Disorder (FASD).

Work setting:

• Community agency.
• Social service or charity agency.

Tasks:

• Prepare reports or case histories.
• Administrative and office activities.
• Perform administrative tasks.
• Assess client's relevant skill strengths and development needs.
• Conduct follow-up assessments.
• Develop, co-ordinate and implement the delivery of specific services within the community.
• Housekeeping activities.
• Provide suicide and crisis intervention.
• Resolve conflict situations.
• Supervise activities of clients living in group homes and half-way houses.
• Implement behaviour management programs.
• Liaise with other social services agencies and health care providers involved with clients.
• Assist clients/guests with special needs.
• Accompany clients to appointments and social outings.

Certificates, licences, memberships, and courses :

• CPR Certificate.

Target audience:

• Culturally diverse groups.
• Females.
• Males.
• Persons with an intellectual disability.
• Persons with learning disabilities.
• Persons with mental health disabilities.
• Persons with physical disabilities.
• Street population.

Policy and program experience:

• Addiction or substance abuse.

Area of work experience:

• Health.

Security and safety:

• Criminal record check.
• Child welfare check.

Transportation/travel information:

• Willing to travel overnight.

Work conditions and physical capabilities:

• Fast-paced environment.
• Work under pressure.
• Physically demanding.

Personal suitability:

• Efficient interpersonal skills.
• Excellent oral communication.
• Judgement.
• Client focus.
• Excellent written communication.
• Flexibility.
• Initiative.
• Team player.

Screening questions:

• Are you available for shift or on-call work?.
• Do you have experience working in this field?.
• Do you have the required certifications listed in the job posting?.

Employment terms options:

• Early morning.
• Evening.

Experience:

• 1 year to less than 2 years.

Employment terms options:

• Shift.
• Morning.
• Night.
• On call.
• Day.
• Weekend.

Health benefits:

• Health care plan.

Support for persons with disabilities:

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.).
• Offers mentorship, coaching and/or networking opportunities for persons with disabilities .
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities.

Support for newcomers and refugees:

• Participates in a government or community program or initiative that supports newcomers and/or refugees.
• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.).
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.).
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees .

Support for youths:

• Participates in a government or community program or initiative that supports youth employment.
• Offers on-the-job training tailored to youth.
• Offers mentorship, coaching and/or networking opportunities for youth.

Support for Veterans:

• Offers mentorship, coaching and/or networking opportunities for Veterans.

Support for Indigenous people:

• Participates in a government or community program or initiative that supports Indigenous people.
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers .
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for I