ACCOUNTS MANAGER

Your tasks

The B2B Account Manager’s role is to spearhead the creation of the B2B market segment, through the develop new business strategies, gathering new client base, active and passive and nurture existing clients towards the achievement of set sales target. The B2B Account Manager’s role is to spearhead the creation of the B2B market segment, through the develop new business strategies, gathering new client base, active and passive and nurture existing clients towards the achievement of set sales target.

• Achievement of sales target assigned to B2B business department.
• Serve as the lead point of contact for all customer account management matters.
• Building strong client relationships to maintain old business and acquire new customers.

Initiate and complete client accreditation requirements and vice versa.

Negotiate contracts and close agreements to maximize profits.

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

Collecting and analyzing data concerning consumer behavior to understand changing needs.

Prepare reports on account status.

Collaborate with marketing, operation, finance and other business units to identify and grow opportunities within territory.

Assist finance with collection by follow ups and providing updated contact information.

Resolving complaints and keeping track of all processes that pertain to the client’s desires.

Timely submission of weekly and monthly reports. Monitor B2B sales progress of other sales department and take over when necessary.

Requirements

SKILLS AND APTITUDE REQUIREMENTS

• Self-motivated, works independently on achieving tasks and goals
• Interpersonal communications skills, polite and professional mannered
• Strong sales abilities and business relationship building
• Critical thinking and decisive negotiation and decision-making skills.
• Customer service oriented and keen on details.
• Ability to operate basic business software programs.
• Comfortable in business/proposal presentation to decision makers.

TECHNICAL JOB REQUIREMENTS

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.