Senior Inside Sales Coordinator
About ANA: Join a recognized industry leader - Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based entirely on feedback from our own employees about our culture, values, and workplace experience.
Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.
ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking an Senior Inside Sales Coordinator in an onsite position in Cypress, California.
The position is fully onsite, and the work schedule is weekdays from 8:00 AM-5:00 PM. This role reports to Director of Inside Sales.
Role & Responsibilities: Support the Inside Sales Manager & Director of Inside Sales with monthly sales allocations.
Focus on supporting our key accounts while providing leadership and operational support to the Inside Sales team.
Assist the Inside Sales Manager with training new coordinators and Regional Sales Managers.
Responsible for updating and managing SKU ID Spreadsheets.
Responsible for updating and managing Inside Sales Standard Operating Procedures (SOP)
Support the Sales & Operations teams in achieving all revenue targets and business objectives.
Respond to both internal (ANA departments) and external (Sales Reps/Dealers) customers to meet their needs and expectations via phone, email, or face-to-face communication.
Provide updates and insights on emerging trends, challenges, and opportunities as they arise.
Support all internal processes and strategic goals of ANA, Inc. as they relate to Inside Sales performance, efficiency, and customer satisfaction.
Act as a champion of ANA, Inc.’s core values.
Answer incoming calls from internal (ANA, Inc.) and external (Independent Sales Reps/Dealers) customers.
Engage all customers with high energy and urgency, aiming to identify their needs and provide effective solutions.
Prepare and distribute requested sales quotes promptly.
Input and update all quotes and related purchase orders to the ANA, Inc. Sales Funnel.
Provide equipment updates, sales order statuses, and lead times to customers.
Maintain the CRM system to ensure customer contact details and situational information are accurate and up to date.
Work with the Sales Team, Marketing Dept, and Sales Management to create and distribute related marketing programs, specials, and campaigns.
Provide support to the Parts Department before West Coast operating hours.
Participate in ongoing training and development (product, process, and personal) to improve efficiency and effectiveness in the Inside Sales role.
Support Management Team with various projects as requested.
Coordinates activities in various departments to ensure advertising and sales programs reach targeted customers in a timely and effective manner.
Develop and maintain files related to sales programs, weekly ads, marketing, and special event communications for future reference.
Provide cross-functional support to other ANA, Inc. departments
Other duties as assigned
Qualifications: Attributes / Behaviors:
Work Ethic – Maintains high energy and productivity. Self-starter who stays focused without direct supervision. Demonstrates effective time management and organization. Meets goals and tracks progress consistently.
Communication – Actively listens and communicates clearly and effectively. Uses discovery questions to understand customer values, needs, and expectations. Paraphrases and confirms understanding.
Connecting with the Customer – Builds rapport through thoughtful conversation. Acts in the best interest of both the customer and ANA, Inc.
Product & Company Knowledge –Utilizes all tools, systems, and resources to meet goals and support customers. Understands current inventory and the features and benefits of ANA, Inc. Products.
Teamwork – Embodies ANA, Inc. values such as respect, integrity, inclusion, and fairness. Builds strong relationships and partners with others to meet customer needs. Willingly supports team efforts when needed.
Education & Experience:
High school degree or equivalent required
Bachelor’s degree in related field or equivalent preferred.
Requires a minimum of 2 years of experience in Inside Sales, Sales Support, or a related customer-facing role.
ANA’s Core Values: Root Cause Problem Solving
Be Creative with Solutions
Build open and honest relationships
Build a positive team and family spirit
Be inclusive
Look for better ways
Be humble
Urgency
Benefits & Perks: Competitive pay
401k with company contribution
Medical, Dental, & Vision
Life Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
Employee Assistance Program
Employee Appreciation Programs
You must be based in the United States and authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.
ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.