Service Manager
Your tasks
We are looking for an experienced and hands-on Service Manager to lead our technical service team supporting MCC semiconductor Burn-in Systems.
The successful candidate will be responsible for managing service operations, equipment installation, troubleshooting, repair, RMA management, preventive maintenance, and customer technical training.
1. Service Team Management
- Lead, manage, and develop the service engineering team.
- Plan and coordinate daily service activities and manpower allocation.
- Monitor service performance, response times, and customer satisfaction.
- Establish service procedures, technical documentation, and KPIs.
2. Equipment Installation & Technical Support
- Manage installation, commissioning, and acceptance testing of MCC Burn-in Systems.
- Provide troubleshooting, preventive maintenance, and corrective maintenance support.
- Coordinate equipment upgrades and technical modifications.
- Support customers in Singapore and overseas when required.
3. RMA & Repair Management
- Oversee the complete RMA process, including failure analysis, repair, testing, and return shipment.
- Manage repairs of burn-in system components, electronic boards, power supplies, controllers, and related modules.
- Coordinate with manufacturers and suppliers for technical support and spare parts.
- Monitor repair turnaround time and implement continuous improvements.
4. Customer Support & Training
- Provide technical training to customers and internal service engineers.
- Act as the main technical contact for service-related issues.
- Handle customer escalations and ensure timely problem resolution.
- Develop service manuals, troubleshooting guides, and training materials.
5. OEM & Internal Coordination
- Work closely with MCC headquarters on technical issues, product updates, and service improvements.
- Coordinate with sales, application engineers, and other departments.
- Maintain service records and prepare regular service performance reports.
Requirements
This role requires strong technical knowledge, leadership skills, and the ability to work closely with customers, engineers, and equipment manufacturers.
- Diploma or Bachelor's Degree in Electrical, Electronics, Mechanical, Mechatronics Engineering, or a related field.
- Minimum 5 years of relevant experience in semiconductor equipment servicing, maintenance, or technical support.
- Experience leading or supervising a technical service team is preferred.
- Strong troubleshooting skills in electrical, electronic, mechanical, and control systems.
- Experience in equipment installation, commissioning, RMA, and repair operations.
- Knowledge of semiconductor Burn-in Systems, Burn-in Ovens, ATE, or semiconductor test equipment is highly advantageous.
- Familiarity with PLC, temperature control, power supplies, and industrial automation systems is an advantage.
- Good communication, problem-solving, and customer management skills.
- Willingness to travel overseas when required.
What we offer
- Opportunity to lead and develop a semiconductor equipment service team.
- Direct technical collaboration with an international equipment manufacturer.
- Exposure to advanced semiconductor burn-in and testing technologies.
- Career development opportunities in a growing semiconductor equipment business.
How to apply
To Apply: Please submit your resume with your current salary, expected salary, and notice period.