Area Operations Manager
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
Responsibilities
- Operational Excellence
Implement and enforce standardised operating procedures (SOPs) across all stores in the area.
Monitor key performance indicators (KPIs) for each store and identify areas for improvement.
Drive continuous improvement initiatives to optimise efficiency, productivity, and customer experience.
Ensure compliance with health and safety regulations and company policies.
- People Management
Lead, motivate, and develop high-performing teams across the dark stores.
Conduct regular performance reviews, provide constructive feedback, and identify training needs.
Foster a positive and collaborative work environment that encourages high performance, ownership and accountability.
Address performance issues and implement corrective actions as needed.
- Customer Satisfaction
Ensure consistent delivery of exceptional customer experience across all stores in the area by working with store staff, courier operations, and other cross-functional teams.
- Communication and Collaboration
Foster effective communication channels between dark stores and the rest of the organisation.
- Inventory Control and Management
Collaborate with the supply chain team to ensure smooth inventory flow and product availability.
Establish and maintain controls to minimise stock losses and disposals.
Establish and maintain controls to ensure in store items are available for sale on all platforms.
Establish and maintain in store quality control and assurance processes
- Cash and Financial Management
Establish and maintain controls to ensure accurate cash management and reconciliation of cash on hand.
Establish and maintain controls to minimise the risk of cash shortages and theft.
Establish and maintain financial controls for the collection, safekeeping and upload of financial documents at store level.
Work with the Accountants to improve weekly / monthly financial reporting and submission of financial documents from stores.
- Sales Leadership
Collaborate with the Marketing and Growth team to actively drive sales by developing and executing strategies that meet or exceed sales targets.
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck, Your Yassir TA Team