Product Quality Leader, Quality Action Group

Qualifications Master degree in technical area or equivalent experience Good knowledge about aftermarket, quality processes and product Experience in leading projects and people Good knowledge of heavy duty vehicle development Excellent communication, networking and presentation skills Excellent English skills Personal Profile For success in this role you have work experience in relevant field for minimum 5 years and a proven record in communication and presentation skills. You enjoy working in cross functional, international environment.

You should have experience of leading projects. You have a deep technical interest and are willing to learn more about our products and their application.

You will be part of a result oriented team of highly motivated colleagues that wants to make a different for the end customer and achieves this by promptly addressing and resolving customer issues, often in direct contact with dealers and end customers. As a team we focus continuously improving our deliveries and way of working. Do you have a passion for customer satisfaction and product improvements? Would you be motivated to have a central position in product quality department? Do you enjoy the challenge of working in global teams close to markets and customers?

If yes - we offer an opportunity to join our team as Product Quality Leader in Gothenburg.

Quality is a core value of the Volvo Group and a prerequisite for Customer Satisfaction. As a Product Quality Leader you will hold a strategic and important role belonging to the department Product Quality and Technical Service – Gothenburg. We are a part of the Global Quality & Customer Satisfaction organization. Our teams have the overall responsibility for all short term quality improvements.

Main Responsibilities The mission for a PQL is to be part of the team managing the improvement of quality on our products and services. In this team you will investigate quality issues, prioritize them and secure that appropriate corrective actions are taken. In this position we are looking for a person that will have the main activity too lead and drive the Quality Action Groups, which is too secure the launch of projects in different sizes. Regular PQL activates can also be applied. Lead Quality Action Groups Search, detect and quantify customer quality issues Perform pre-investigation of field quality issues Initiate, coordinate and prioritize quality actions Ensure communication on product quality or on customer satisfaction within the organization Request external campaign based on technical description Identify potential safety related issues Predict quality levels

We are actively working to establish teams that will take maximum advantage of the strength inherent to differences in knowledge, experience, age, gender and nationality, among others. We find that well balanced work teams increase group dynamics, creativity and new approaches to solutions.

If you feel you are the person we are looking for then please send us your CV and application.

For more information please contact Matilda Tsambasopoulos, Director Product Quality Vehicle, +46 76 553 49 12 The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta. Volvo Group Trucks Technology provides Volvo Group Trucks and Business Area's with state-of-the-art research, cutting-edge engineering, product planning and purchasing services, as well as aftermarket product support. With Volvo Group Trucks Technology you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.