Key Account Manager – EMEA
WHO ARE YOU? Customer Success driven mindset & in depth knowledge of TCO concepts Proven track record of management and negotiation skills in a direct sales environment >10 years of experience in the Construction industry Ability to develop long term profitable customer relationships built upon trust and performance Can develop a wide cross functional network across organisations, geography and culture Understands how to Create added customer value through packaging of Volvo total offer Fluent spoken and written English Language skills (additional languages a merit) Able to respond to frequent travel needs within EMEA INTRODUCTION Volvo Construction equipment is seeking a Highly professional & experienced key account manager to join the key account team working across Europe, Middle East & Africa. As part of our high performing team focussed on customer success - you will be responsible to deliver profitable business growth from a range of existing and prospect key accounts.
We are seeking individuals with a proven track record of customer account management with a total cost of ownership approach to construction equipment sales . You must be able to demonstrate a high skill level of relationship management, and internal coordination across complex stakeholder networks.
ROLE DESCRIPTION Main VCE commercial interface towards nominated regional key accounts Establish, develop and maintain relationships at all levels within assigned Regional key accounts Drive customer success and satisfaction by Working collaboratively, and cross functionally with distribution partners, Hubs and other internal functions Responsible for customer business targets and profitability Main Tasks / Responsibilities Lead and manage the relationship pyramid with nominated accounts to secure sales of Volvo CE products, services & solutions Drive VCE profitable growth through penetration of nominated accounts, and development of prospect accounts Support global key account function with specific regional activities towards global key accounts Develop, maintain and execute key customer mapping, sales strategy and account plans Plan, implement and coordinate the activities related to the key account with the distribution network, Hubs, and internal functions Development & deployment of Key customer Framework agreements Supports VCE Uptime and Total cost of ownership (TCO) objectives with KA input Monitor & report customer development information and Volvo market share Drive internal coordination of customer strategic activities & technical co-operations with VCE Work with other Volvo Business Unit KA functions towards common customer business development
CURIOUS AND HAVE SOME QUESTIONS? Please call: Darren Fitch, Director Key account Sales region EMEA, +44 7770 683686 The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
With Volvo Construction Equipment, one of the world’s leading providers of products and services to the construction industry under the brands Volvo, SDLG and Terex Trucks, you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.