Customer Program Manager

Wanted profile

The Senior Manager needs to have the ability to work under demanding and changing conditions. As person you are innovative with a strong delivery focus and a business oriented attitude. You enjoy teamwork, contribute with team spirit and you like taking responsibility. You also have a strong interest in developing your personnel and building effective teams.

Required competencies

A university degree in engineering or computer science or similar knowledge obtained in other ways Documented leadership competence Experience from software engineering and agile development Experience from service operation and process development A global and agile mindset with strong customer focus Ability to inspire, develop and motivate individuals and teams Have capacity to execute against set targets and a “can do” attitude Ability to establish and maintain good relations with your internal and external partners Customer business knowledge - build, develop, and grow any business relationships Good planning skills Fluent in English - both written and spoken Experience from the automotive industry and especially from automotive connectivity will be regarded as very positive. WirelessCar

Major trends like electrification, car & ride sharing and autonomous drive are all based on flawless connectivity. This is what we do. Our mission is to bring the automotive industry into the connected society, enable the realization of these trends and contribute to a better, more sustainable and safe world – to make a real difference in people’s lives. We are driving the development of connected car services together with an increasing list of customer brands like Mercedes, Volvo Cars and Jaguar Land Rover. With our unique leading position, long automotive experience, increasing demand and highly attractive global offer we are in a very good position to realize our mission – but we need to grow fast.

The Delivery function within WirelessCar is accountable for the development, delivery and operation of the complete customer and platform offering. This includes customer solutions, services and common platform solutions/services for both one-time and run-time.

We are now looking for one or several Customer Program Manager within the Delivery function.

Role mission & context

As Customer Program Manager you will accountable for one or several deliveries towards one of WirelessCar customers with responsibility for the customer’s whole life-cycle. You will be responsible to ensure that the customer solution works according to business agreements for programs up to the size of 100+ MSEK and you will be an active and integral part of the daily work to constantly ensure good customer contact and life cycle management of the delivered services. To your help you have the Customer Program Team using the adapted SAFe model WirelessCar Way of Working. You will be part of the Delivery management team and report to the CTO of WirelessCar.

Key responsibilities

Ensure overall quality and performance according to agreed SLA Responsible for new development, roll-out and enhancement projects Pro-actively propose extensions to the customer business Establish and maintain strong relationship with customer stakeholders Develop and lead the customer program leadership team Accountable for the total cost in dialogue with the account manager Jointly responsible for actively developing the customer business in close cooperation with the Account Manager

In return we offer

You get an opportunity to work with highly skilled colleagues in an exciting, global environment which provides a big opportunity to develop both professionally and personally. You will work in close collaboration with your customers and delivering cutting edge solutions and services which drive profitability and growth objectives based on connected services. At WirelessCar we are actively working to establish work groups that will take maximum advantage of the strength inherent in diversity in knowledge, experience, age, gender and nationality.

For further information about the position, please contact:

Niklas Florén, CTO, +46 (0)76-5537143 We drive the automotive industry beyond connectivity, into the future - today. With the ambition to bring the automotive industry beyond connectivity and into the connected society, WirelessCar is the world´s leading innovator of Connected Vehicle Services. Founded in 1999, WirelessCar has continuously built on its heritage and knowledge, and is today a highly recognized and award winning company, connecting over two million vehicles in more than 65 countries for brands like Mercedes, Volvo and Jaguar Land Rover. As owned by Volvo Group AB, WirelessCar operates globally, with offices in Sweden, North America and China. Our around 300 dedicated and highly skilled staff are committed to deliver world class services that exceed customer expectations and needs, bringing our partners and customers into the future of connected services.