Customer Account Relations & Support Assistant

Would you like to join an international organisation in Brussels and gain valuable experience in the banking sector? We are looking for a Customer Account Relations & Support Assistant to join a dynamic team as part of a maternity leave replacement.

You will work in a structured environment within a team of 4 people, contributing to the smooth management of customer accounts and administrative processes.

Main Responsibilities

• Manage the opening and closing of current accounts based on client requests
• Analyse official documents related to company structures (articles of association, mandates, etc.)
• Handle KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures
• Update and maintain client files (legal documents, company data, authorised signatories)
• Monitor and verify client profiles within internal systems
• Prepare and submit regulatory reports (BNB, FSMA, etc.)
• Manage official communication with clients
• Provide daily customer support
• Coordinate with various internal departments (IT, Compliance, etc.)
• Minimum Bachelor’s degree in Law or Business Administration
• Excellent command of English and Italian, with a good level of French (intermediate level acceptable)
• Junior profile welcome (recent graduates encouraged to apply)
• Mature, rigorous, and conscientious
• Strong communication skills
• Calm, well-balanced, and professional attitude
• Strong academic background and language skills are key selection criteria