Lead Strategic Customer Success Partner (Onsite)
Schedule: Full Time
Job Type: Hybrid
Salary Type: Salary
Req #: 2914
No immigration sponsorship or transfer available for this role.
About the Role
The Lead Strategic Customer Success Partner (Client Engagement Manager) is a senior, onsite embedded role based in Charlotte, NC supporting a key enterprise manufacturing customer.
In this role, you will serve as the primary Uber Freight representative onsite, responsible for driving transportation network performance, strengthening executive-level relationships, and leading long-term account strategy.
You will operate at the intersection of strategy and execution, partnering directly with customer leadership while coordinating across internal Uber Freight teams to deliver service excellence, cost optimization, and continuous improvement across a complex transportation network.
This role sits within Uber Freight’s Strategic Customer Success organization and requires strong autonomy, executive presence, and the ability to operate effectively in a fast-paced, embedded customer environment.
You will collaborate closely with both customer stakeholders and internal teams across operations, analytics, and carrier management to ensure alignment, resolve issues, and execute against shared priorities.
What You’ll Do
Serve as the onsite strategic lead and primary Uber Freight representative within the customer organization
Lead executive-level discussions with supply chain and logistics leadership
Drive transportation network optimization, cost savings, and service improvement initiatives
Own and present performance reporting, KPIs, and supply chain analytics to customer stakeholders
Identify opportunities for account expansion and long-term partnership growth
Coordinate across internal Uber Freight teams to execute customer priorities
Lead business reviews (QBRs/MBRs), strategic planning sessions, and operational deep dives
Support freight forecasting, budgeting, and scenario planning as needed
Act as an escalation point for complex operational issues and drive cross-functional resolution
Communicate effectively across all levels of the organization, from frontline teams to executive leadership
Basic Qualifications
4+ years of client-facing experience in Strategic Account Management, Customer Success, or Management Consulting within B2B enterprise environments
Experience managing or supporting large, complex enterprise accounts (Fortune 500 or $10M+ annual spend portfolios)
Proven executive presence with ability to lead meetings and present data to VP-level and C-suite stakeholders
Strong commercial acumen, including experience with renewals, account expansion, and RFP processes
Strong data literacy with ability to analyze performance metrics and build actionable business insights
Ability to operate independently in an onsite embedded customer environment
Preferred Qualifications
Background in logistics, supply chain management, or freight brokerage
Experience with Transportation Management Systems (TMS), ERP systems (SAP or Oracle), or supply chain visibility tools
Experience with analytics tools such as Tableau, Power BI, or SQL
Prior leadership or mentorship experience in a team lead or informal leadership capacity
MBA or supply chain certifications (APICS, CSCP, CTL, etc.)
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.