IT Support (Night Shift) - Up to S$4.5k - 1 year contract

Job Description: Provide timely frontline support to agency users for agency applications, access issues, end-user devices, peripherals, and common workplace technology enquiries. Triage, log, monitor, and resolve incidents and service requests with accurate documentation, user-friendly communication, and timely follow-up. Support web-based and mobile agency platforms by assisting users with access, navigation, basic functional issues, and standard troubleshooting. Use JIRA or similar service management tools to track issues, update ticket status, manage priorities, and support resolution within agreed service expectations. Escalate complex, recurring, or system-related issues to technical and platform support teams with clear problem statements, impact details, and supporting information. Support routine operational activities such as user administration, access validation, service checks, and coordination for planned maintenance or service events. Maintain support procedures, checklists, and knowledge materials to improve consistency, first-contact resolution, and support efficiency.

Requirements: At least 1 year of experience in IT Support. Working Hours: Weekdays from 5:00 PM to 10:00 PM; weekends and public holidays from 10:00 AM to 6:00 PM. Working hours may be adjusted based on business and operational needs.

Kindly apply online or send your application to andylee@talentedge.com.sg EA: 15C7572