At StraighterLine we are on a mission to help students succeed!
About Us
StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. Visit www.straighterline.com for more information.
StraighterLine is looking for a Strategic Customer Success Manager to help support and grow our Early Childhood Education partnerships across Florida, with a focus on Early Learning Coalitions and the organizations they serve.
This is a high-impact, relationship-driven role for someone who is energized by partnership work, early childhood education, and helping organizations turn professional development into meaningful outcomes for educators, children, and families.
As a Strategic CSM, you will serve as a trusted partner to customers, helping them launch successfully, drive engagement, solve challenges, and demonstrate value over time. You will work closely with coalition leaders, provider-facing teams, site administrators, and internal StraighterLine partners to ensure customers feel supported, informed, and confident in their professional development programs.
This role is ideal for someone who is organized, positive, proactive, and comfortable managing multiple customer initiatives at once. The right person will enjoy building relationships, simplifying complex processes, and helping customers move from launch to long-term success.
Location Requirement: Candidates must live and reside in the Orlando, Florida area.
Travel Requirement: This role requires regular travel throughout Florida, typically 25–35%, with increased travel during customer launches, onsite training, conferences, and strategic partnership meetings.
What You'll Do
Own strategy and success plans for complex or high-impact accounts
Align customer goals with measurable outcomes and long-term value
Build relationships with senior stakeholders
Navigate ambiguity, competing priorities, and organizational complexity
Lead renewal and growth strategy for your accounts
Partner cross-functionally to deliver tailored solutions
Provide insights to internal teams based on customer needs
Manage multiple customer initiatives simultaneously while maintaining strong organization and attention to detail
Lead and coordinate customer projects from planning through execution to ensure successful outcomes
What Success Looks Like
Customers achieve meaningful business outcomes
Strong alignment across multiple stakeholders
Complex risks are navigated effectively
Growth opportunities are strategically developed
Customer initiatives are delivered on time and with high levels of satisfaction
What We're Looking For
5+ years in customer success, consulting, account management, or related field
Experience managing complex or high-value accounts
Strong strategic thinking and business acumen
Ability to influence stakeholders and drive decisions
Confidence operating in ambiguous situations
Exceptional organizational skills and attention to detail
Strong project management skills with the ability to manage multiple priorities and deadlines
Experience in early childhood education, early learning programs, or working with Early Learning Coalitions strongly preferred
Ability to travel throughout Florida as business needs require, typically 25–35%, with occasional periods of increased travel
Must reside in Central Florida
Positive, upbeat, enthusiastic attitude with a customer-first mindset
Excellent communication, relationship-building, and problem-solving skills
Working at StraighterLine
StraighterLine team members work every day knowing that they are helping learners on their path to employability and career success. We're an inclusive team that fosters collaboration, that trusts and communicates openly. Like our students, we are lifelong learners and strive for excellence in our work.
Our Core Values:
We believe that how we work is just as important as what we accomplish. Our core values guide every decision we make, every interaction we have, and every experience we create for our learners and one another.
Grab a Shovel – When things stall or get messy, we roll up our sleeves. We step in and get to work.
Help Others Succeed – We create the conditions for others to win. We collaborate, coach, and lift each other and our learners up.
Remove the Friction – If it's in the way, it doesn't stay. We clear the path for success.
Play as One Team – This only works if we do it together. No turf. No silos.
Transform What's Given – We treat constraints as fuel. Using what we have, we invent a better way forward.
Build for the Learner – Learners are why we are here. We build like it matters - because it does.
We also know how important a life outside of work is, and the support that employers can contribute.
Our Benefits:
Generous time off policies, 11 public holidays & 1 floating holiday.
Medical, Dental, and Vision Insurance Coverage
401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not
Six weeks paid parental leave
Free StraighterLine courses for you and your family members
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.