Senior Customer Service Executive

Job Responsibilities Support Sales team to maintain Customer Master Data and Specific Information in ERP if required. Support Sales team to track and update item life cycle from NPI to business awarded if required. Responsible for full range of order management operations and activities, incl. handle all necessary documents andmaintainall relevant data in ERP inan accurateandtimelymanner.  Responsible and follow-up all demand signals orders & agreement (Consignment, Delivery Schedule, KANBAN,  Outline Frame Contract). Take physical inventory of consignment stock if required. Initiate special transport and follow-up packing list handling in cooperation with logistics.   Ensure customer requirements are answered and delivered  on-time  through internal coordination with global offices and back up by intercompany tools.  Support all activities related to claim handling relevant for order management.  Manage own factory issues proactively with related teams. For partner supplier  cooperate together  with Supply Chain Management to push for solution and improvement. Support Engineering Questions (EQ) handling in-time.  Cooperate pro-actively with related departments and launch early warning to customers and escalation messages to related parties. Monitoring order booking performance for assigned customers and closely work with customer to get an update forecast & share to suppliers if required. Analyse and compare the forecast & actual order booking of assigned customers to identify large deviation from the agreement and share to Sales Team for follow up action.  Support and participate sales activities such as meetings, conduct customer visits if required. Track order management related KPIs and report to supervisor to drive continuous improvement.  Monitor supplier performances in terms of order processing and highlight deviations to related department.  Analyse stock value in ERP, identify critical items such as slow movers and expiring shelf life . Monitor and follow-up on order status to ensure on-time, correct and in-full shipment.  Monitor factory fill-rates and manage agreed capacities pro-actively according to set strategy.  Follow up payment status with customer on regular base, work with customer/Sales to settle overdue payment (if any).

Job Requirements Competencies & Skills: Able to work effectively under time pressure and deadline driven within a fast-paced, dynamic and customer - oriented environment.   Superior in organization and priority setting, accurate with attention to detail and the ability to multi-task.  Superior analytical and problem-solving skills to assess and manage complex situations.   Ability to work independently and in a team.  Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus.   Superior communication and interpersonal skills.   Able to work independently with a pro-active, self-motivated,diligentand responsible manner.  Ability to effectively work with people at all levels in a multi-disciplinary and multicultural environment.  Excellent command in spoken and written English and local language. Proficiency in all MS Office applications, ERP system experience.  Education & Work Experience:  Professional  education in business management or related  field.   Minimum 3 years of work experience in PCB related business environment.