The Role…
At Soho House, a Room Service Manager is responsible for leading the full Room Service operation, ensuring the highest standards of quality, consistency and efficiency across all food, beverage and in-room amenity delivery.
You will take ownership of the department, driving service excellence, operational performance and team development. Working closely with the wider operations team, you will ensure a seamless experience for members and guests, with every order delivered promptly, beautifully presented and aligned with Soho House standards.
This is a hands-on, member-facing leadership role requiring strong commercial awareness, attention to detail and the ability to lead and inspire a high-performing team.
What's in it for you?
Weekly Pay
Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Staff Room Rates
Health Cash Plan (option to up to 2 additional dependents)
Dental Plan (option to add up to 2 additional dependents)
Birthday Day Off after 1 years' continuous service
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key Duties...
Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service
Take full ownership of service standards, presentation and guest experience within the department
Manage, develop and inspire the Room Service team, creating a positive and high-performing culture
Oversee scheduling, labour control and resource planning to meet business needs
Monitor service times, identify areas for improvement and implement solutions to drive efficiency
Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations
Manage stock control, ordering and cost efficiencies within the department
Handle escalated guest feedback, resolving issues with professionalism and care
Ensure full compliance with food safety, hygiene and health & safety standards
Lead training, onboarding and continuous development of team members
Support wider operational initiatives and contribute to overall House performance
What we are looking for...
A successful Room Service Manager for Soho House will ideally have 3-5 years’ experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service. You’ll be confident leading a team, solution-focused and passionate about delivering exceptional member experiences.
3-5 years’ experience in a busy hospitality or hotel environment, ideally within room service or F&B
Previous Management, Supervisory or team leadership experience
Excellent interpersonal skills and ability to build strong relationships (internal and external)
Strong attention to detail and presentation
Excellent customer service and problem-solving skills
Fluent in English
Highly organised and reliable
Ability to work and maximise relationships within a diverse team
Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements:
Must be over the age of 18
Must be able to seize, grasp, turn and hold objects by hand
Able to work on your feet for at least 8 hours
Occasionally kneel, bend, crouch and climb as required