The Company
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions.
We are seeking a Cloud Operations Engineer who thrives in a fast-paced, client-focused environment and is passionate about building, supporting, and optimizing cloud infrastructure. The ideal candidate is a hands-on problem solver with experience in cloud operations, automation, and troubleshooting who takes ownership, embraces continuous learning, and is committed to delivering secure, reliable, and high-performing solutions.
Responsibilities
Provisioning: Provision, configure, and maintain cloud infrastructure — virtual servers, databases, storage, and other resources — to support client environments.
Troubleshooting: Act as the first responder for issues reported through Salesforce and Azure DevOps. Diagnose and resolve issues within client cloud environments, escalating as needed.
Cloud Asset Management: Track and manage cloud assets and resources across client environments, keeping inventory, configuration, and cost accurate and up to date.
Scripting and Automations: Build, test, and execute automations, pipelines, and scripts to support cloud operations.
Monitoring and Reporting: Maintain monitoring and alerting tools (SIEM, Datadog, etc.) to ensure the health and high availability of client systems. Participate in the weekday and weekend on-call rotation.
Security Operations: Maintain security tools (including but not limited to WAF, antivirus, SIEM, and CSPM) and access controls, and support ongoing compliance efforts.
Collaboration: Work with cross-functional and engineering teams to resolve issues and support the delivery of end-to-end products and features.
Continuous Learning: Stay current with cloud technologies and operational best practices, with emphasis on our current technology stack and cloud cost management (FinOps).
Technical Skills
Knowledge of enterprise-class business applications with low-latency, high-performance, 24x7 environment support
Understanding of operational security and defense-in-depth concepts
Experience provisioning and configuring cloud resources across multiple client environments
Experience troubleshooting web applications and cloud environments
Proficient in managing cloud resources such as Azure, AWS, etc.
2+ years of server administration experience (Windows, Linux, etc.)
1+ years of database support experience
Experience with cloud asset/resource management and monitoring or ticketing/ITSM tools
Experience supporting enterprise-level software environments
Familiarity with PowerShell or other scripting languages is a plus
Soft Skills
Analytical — strong problem-solving skills, with the ability to logically troubleshoot on the fly
Creative / Innovative — thinks outside the box; inspired to put your touch on the work
Continuous Learner — proactive in learning new features and other product platforms, displaying your curiosity along the way
Collaborative — contributes to the success and growth of the team and self
Client Oriented — does right by the client; challenges our team to make sure we are doing right by the client
Resourceful — takes initiative to research information before asking for assistance
Detail Oriented — executes tasks in a methodical way to meet deliverables on time and anticipates risks to clients' software implementations
Challenge the Status Quo — questions how and why work is done to understand and identify opportunities to improve. We look for individuals who have grit from day one!
Work Ethic — possesses an infectious motivation to deliver work, defaults to getting things done, and works smart
Bonus if you have
Experience with Etrieve Platform
Experience in on-prem to cloud migration
Experience with Microsoft IIS
Experience with querying languages such as SQL
Experience with Salesforce
Education and Experience
An associate or bachelor's degree in technology, engineering, or a related field is preferred, or two or more years of equivalent work experience
Coursework or practical experience supporting hardware and software systems in a cloud environment
Softdocs is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.