Enterprise Technical Solutions Engineer
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet is looking for an Enterprise Technical Solutions Engineer who will provide technical guidance throughout the sales process. We are a fast-growing, high revenue-growth Software as a Service (SaaS) company that is changing the way teams and organizations manage work. We work in an agile environment that stays focused on building great software and supporting our colleagues. Here you can use the latest web technologies to their fullest potential.
This role is part of the Worldwide Field Operations Solution Engineering team and is based remotely in the U.S. on the west coast (preferred) or east coast.
You Will:
Collaborate closely with the sales/presales team to develop solution proposals that align with customer requirements and deliver maximum value
Be a technical resource for Presales members to include: Smartsheet API, Smartsheet Premium Applications, SSO/SAML, and understanding 3rd party APIs
Respond to Solutions Engineer Requests (SERs) submitted via Salesforce for technically complex opportunities, including API integrations, enterprise architecture validation, identity/access management, and advanced automation
Build proof of concepts to demonstrate the capabilities of our products and services to customers
Build solution diagrams that clearly articulate the technical architecture and requirements of proposed solutions
Provide expert knowledge on what can/can’t be done using Smartsheet’s products together with other tools to solve customer needs
Assist with technical questions for customer RFPs
Actively seek out opportunities to develop new integrations and solutions to address gaps and deliver value to customers
Surface field insights to Product and Engineering as a formal feedback loop, translating enterprise customer pain into actionable product input
Co-present at Smartsheet Summits and customer-facing events on technical topics including governance, integrations, security, and advanced automations
Contribute to internal documentation, enablement materials, and "gotcha" guides to scale TSE knowledge across the SE organization
You Have:
5+ of experience as a Solutions Engineer or relevant position in SaaS and/or enterprise software
Basic knowledge of cloud infrastructure technologies (AWS, GCP, or Azure)
Ability to explain technical concepts to non-technical audiences and various customer personas
Understanding of Service/User Management from an IT perspective
Experience working with APIs and standard authorization protocols (OAuth2, SAML/SSO, OpenID, etc.)
Experience with event-based workflow and automation concepts
Excellent problem-solving skills and a curious mindset to identify and resolve complex technical challenges
Proficiency with a programming language (Python, or NodeJS/JavaScript preferred)
Experience with common CI/CD tools such as GitHub and GitLab is a plus
Familiarity with Value Selling Sales methodologies, such as MEDDIC or SVS are a plus
Experience leveraging & positioning AI during sales cycles
Willing to travel periodically based on customer and business needs
Bachelors (BA/BS) degree preferred
Current US Perks & Benefits:
Employer subsidized medical/vision and dental coverage for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range $117,500 — $142,500 USD
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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