Accounts Receivable Manager
Position Summary
We’re seeking a seasoned Accounts Receivable Manager to own end-to-end AR for SILA’s Shared Services. You’ll lead a team of AR specialists, champion process improvements, and partner with operations to accelerate cash collection, reduce DSO, and ensure clean, timely receivables reporting. This is a high-impact role—ideal for a hands-on leader who thrives in a fast-paced, PE-backed environment and enjoys diagnosing root-cause issues and driving systemic solutions.
Key Responsibilities
Team Leadership & Development
- Recruit, onboard, coach, and develop a high-performing AR team.
- Set clear performance objectives, conduct regular reviews, and foster a culture of accountability and continuous growth.
- Balance tactical support (collections, reconciliations) with strategic upskilling (cross-training).
AR Operations Management
- Oversee daily AR workflow: invoice review, payment application, credits, dispute triage, and account reconciliations.
- Ensure SLAs for remittance posting, dispute resolution, and unapplied cash are met.
- Monitor volume and complexity across 40+ locations—reallocate resources dynamically to prevent bottlenecks.
Collections Strategy & Credit Controls
- Design and execute segmented, risk-based collection campaigns to minimize aged receivables.
- Own credit limit reviews: perform risk assessments, set terms, and enforce policy in collaboration with Credit and Treasury.
- Lead root-cause analysis on chronic delinquencies; implement corrective actions (process changes, customer training, system alerts).
Process Improvement & Systems
- Evaluate existing AR processes; standardize and document best practices across all business units.
- Drive automation & project initiatives—auto-reminders, workflow approvals, electronic lockboxes—to accelerate cash application and reduce manual touchpoints.
- Serve as Subject Matter Expert for Sage Intacct & Service Titan custom reports, and user training.
Analytics, Reporting & Month-End Close
- Prepare AR reporting/dashboards: aging summaries, DSO trends, cash forecasts, days beyond terms.
- Present actionable insights to leadership team—highlight risks, successes, and improvement opportunities.
- Lead AR’s month-end responsibilities: intercompany reconciliations, audit support, and close-checklists.
Cross-Functional Collaboration & Growth Integration
- Partner with GMs and Operations to align on collection targets, resolve billing disputes, and improve customer payment behavior.
- Support rapid onboarding of newly acquired businesses—migrate receivables processes, train local teams, and embed AR controls.
- Work with IT, FP&A, and Treasury on system enhancements, lockbox setups, and working-capital optimization projects.
Qualifications
- Accounting, Finance or related field.
- 7+ years in AR or credit management, with a minimum of 3 years supervising a team.
- Expertise in Sage Intacct or similar ERP AR modules; Excel & reporting skills.
- Highly organized multi-tasker with keen attention to detail and strong follow-through.
- Proactive, initiative-driven problem solver who uncovers root causes and implements scalable solutions.
- Strong communicator able to negotiate with customers and influence cross-functional partners.
- Adaptable change agent who thrives in a fast-paced, acquisition-driven.