Process Assistant

Job Description: Process Assistant

Overview

The Process Assistant is responsible for managing workflow assignments in a specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience. A Process Assistant is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Responsibilities

Maintain strong working knowledge of all processes and policies

Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments

Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed

Actively lead with safety, production, cost and quality at the forefront of all decision making

Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion)

Communicate cross-departmentally

Implement and monitor continuous improvement processes for the team

Manage, coordinate and track daily attendance and break periods

Track and report labor hours and UPH

Verify SOP/PMV compliance for assigned department and ensure work stations are kept neat, clean and organized

Continue the onboarding process and ramp-up period post training

Be comfortable speaking in front of groups of all sizes

Support teams through change and embrace continuous improvement

Partner with trainers and leadership to maintain and apply learning tools

Communicate feedback to better the operation and the employee experience

Communicate and cooperate with team members and leadership

Enforce safety guidelines, cleanliness and security standards

Take on additional duties as assigned by leadership

Proficient in warehouse management software

Qualifications

Education beyond high school and prior experience leading teams is a plus

Have a positive, ‘can-do” attitude and excellent interpersonal skills

Ability to work flex shifts, hours, nights and weekends as the business dictates

Strong written and verbal communication; bilingual in Spanish is a plus

Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)

Forward thinkers with the ability to articulate point of view and improve processes

Enforce safety guidelines, cleanliness and security standards

Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership

Must operate with a sense of urgency and have attention to detail

Align with the company's core values to ensure a world class customer experience

Ability to lift a maximum of 50 lbs based on needs of the role

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