UX Design Team - Researcher

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood's global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

As UX Designer, you will own the end-to-end design of features and workflows for RunMyJobs, our enterprise automation platform. You'll collaborate with product managers, engineers, and customers to create intuitive experiences for complex automation workflows that empower finance and IT teams to orchestrate mission-critical business processes. You'll play a key role in building our design system from the ground up, establishing patterns and components that will scale across our product portfolio.

Product Design & Delivery

Own end-to-end UX design for entire features and workflows within RunMyJobs

Design intuitive interfaces for complex enterprise automation scenarios (job scheduling, workflow orchestration, monitoring)

Create user flows, wireframes, prototypes, and high-fidelity designs that balance user needs with technical constraints

Collaborate daily with product managers and engineers to ship high-quality experiences

Participate in agile ceremonies and maintain design velocity alongside engineering sprints

Conduct design QA and work with engineering to ensure implementation fidelity

User Research & Insights

Plan and conduct user research activities (interviews, usability tests, observation sessions)

Synthesize research findings into actionable insights and design recommendations

Build empathy for enterprise users (finance teams, IT admins, automation engineers)

Validate design decisions with real users and iterate based on feedback

Partner with product management and customer success to understand user needs

Design System & Standards

Contribute to building a new design system for Redwood's product portfolio

Create reusable components, patterns, and guidelines that scale across features

Consider existing design artifacts and evolve them into cohesive system

Document design patterns and interaction standards

Collaborate with engineers on component implementation and design tokens

Advocate for design consistency and accessibility across products

Collaboration & Communication

Present design work to cross-functional stakeholders and incorporate feedback

Partner with product managers to define feature scope and success metrics

Work closely with engineers to ensure designs are technically feasible

Articulate design rationale and defend design decisions with data and user insights

Mentor junior designers and share best practices

Leverage AI tools daily to accelerate design exploration, content generation, and workflow efficiency

YOUR EXPERIENCE

Required:

5-7 years of UX/product design experience, ideally in B2B SaaS or enterprise software

Strong portfolio demonstrating full-stack UX capabilities (research, interaction design, visual design, prototyping)

Deep experience designing for complex, data-dense enterprise applications

Proficiency with Figma (primary tool) and modern design/prototyping tools

Daily hands-on experience using AI tools (ChatGPT, Claude, Copilot, Midjourney, or similar) to enhance design productivity and workflows

Demonstrated ability to balance user needs, business goals, and technical constraints

Experience working in agile development environments alongside engineers

Strong understanding of interaction design patterns, information architecture, and visual design principles

Proven ability to conduct user research and translate insights into design solutions

Experience contributing to or building design systems and component libraries

Excellent communication and presentation skills

Bachelor's degree in Design, HCI, or related field (or equivalent experience)

Preferred:

Experience designing automation, workflow, or developer tools

Background in enterprise software domains (ERP, finance, IT operations, DevOps)

Familiarity with accessibility standards (WCAG) and inclusive design practices

Experience with front-end technologies (HTML, CSS, React) to collaborate effectively with engineers

Experience using AI tools for design system work (component generation, design token automation)

Track record of shipping complex features in cross-functional product teams

Experience with user analytics and data-driven design decisions

Contributions to open-source design systems or published design work

Personal Attributes:

Obsessed with understanding user problems and creating elegant solutions

Comfortable with ambiguity and complex problem spaces

Strong systems thinking - sees connections between features and broader product experience

Collaborative and ego-free - incorporates feedback gracefully

Detail-oriented with high craft standards

Proactive and self-directed - doesn't wait for perfect requirements

Leads by example and demonstrates Redwood's Core Values every day

ABOUT RUNMYJOBS

RunMyJobs is Redwood's enterprise automation platform that enables finance and IT teams to orchestrate mission-critical business processes across SAP, Oracle, and other ERP systems. The platform handles job scheduling, workflow automation, monitoring, and alerting for complex, high-stakes operations.

Design Challenges:

Complex workflows with many dependencies and conditional logic

Dense information displays (job histories, logs, dashboards)

Real-time monitoring and alerting interfaces

Admin/configuration UIs for power users

Balancing power-user efficiency with ease of learning

Users:

Finance automation teams

IT operations and DevOps teams

System administrators

Business analysts

DESIGN PHILOSOPHY & TOOLING

Current State:

Figma is primary design tool

Existing design artifacts to be evaluated and evolved

New design system being built from ground up

Incoming UX Design Manager will drive future tooling decisions

What We Value:

User research and validation over assumptions

Design systems and scalable patterns over one-off solutions

Collaboration and transparency over design in isolation

Iteration and learning over perfection

Accessibility and inclusion as baseline requirements

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com