GM EMEA

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.

The Role

We're opening a London office and need the person who's going to build it. Someone who can personally close EMEA deals and hire the team around them — who's done both before and wants to do it again, or is ready to take on the challenge.

What You'll Do

• Own the EMEA pipeline and revenue targets. Carry a personal quota and close deals yourself. This is a player-coach role — you are not delegating selling while the team gets built.

• Hire and manage the first EMEA AEs, CSMs, and support engineers for timezone coverage. You are building the org from scratch, which means you are also recruiting.

• Adapt Pylon's sales playbooks for European buyers — procurement cycles, GDPR sensitivity, and how selling to support and CX leaders differs in EMEA.

• Set up the London office. Start with co-working, then move into dedicated space as the team grows. Own local employment setup (EOR initially), vendor relationships, and the office budget.

• Be the voice of EMEA back to SF — relay product feedback, competitive intel, and regional feature requests.

• Partner with product on localization and compliance needs — data residency, GDPR, and whatever else European buyers ask for.

Why Now

We've proven the model in North America. The next phase is international expansion — and London is the beachhead. This role is how Pylon becomes a global company.

Requirements

• 5–10+ years selling B2B SaaS in EMEA — you have personally closed deals and understand how European procurement actually works

• Built a team from scratch — hired, managed, and developed GTM reps; not just carried a bag your whole career

• An existing network in the UK/EMEA tech ecosystem you can actually activate, for both pipeline and recruiting

• Comfortable doing everything from booking office space to running an enterprise QBR in the same week

• Based in London and willing to work in-person — we are building an office culture here, not a remote setup

Nice to Haves

• Experience at a US company expanding into EMEA — you know what it feels like to be the first person on the ground

This Role Might NOT Be For You If

• You want to manage a team without carrying a quota yourself — the first 6 months are about proving the EMEA sales motion, and that requires you to sell

• You are looking for an established playbook or support infrastructure — we are building it, which is exciting but messy

• You have only ever been an individual contributor and have not hired or managed before — we need someone who can do both

Our perks

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas

Team: Currently 90 and growing!