Customer Care Team
The Customer Care team builds and develops an agent workspace on our CRM platform, helping service agents resolve customer requests faster, more accurately, and securely. The team delivers case management, guided procedures, and automation, while integrating the solution with Telephony, Chat, and core banking systems. Its work improves service quality and compliance through standardized workflows, role-based access, and complete interaction logs.
Challenges that await you:
Functional acceptance, exploratory, regression, and smoke testing of web applications
Design, implementation, and execution of the full software testing lifecycle
Development and maintenance of test documentation
Acceptance, regression, and smoke testing (both automated and manual)
Identification, localization, and reporting of defects using a bug tracking system
What makes you a great fit:
Experience and understanding in Web UI testing;
Experience in programming with TypeScript/Java/Python
Experience and understanding in backend testing
Experience in developing and maintaining test documentation
Experience working with Git or other version control systems
Experience in developing and maintaining automated tests
Experience working with CI/CD tools
B1 or higher English level for effective communication with an international team.
Your bonus skills:
Experience working with gRPC and Protocol Buffers (Protobuf)
Experience working with Kafka
Our ways of working:
Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support to one of our hubs — Cyprus, Serbia, Georgia or Kazakhstan — with assistance for the employee and their family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave
Team time zone: The team works within the GMT+1 to GMT+5 time zone