We are looking for a Business Analyst to join our CRM Core team , focusing on the telephony domain. This is an execution-focused role involving hands-on delivery of product tasks, support of existing processes, and close collaboration with the Product Manager. As you grow in the role, you will gradually take on more ownership and independent areas of responsibility.
Challenges that await you:
Write specifications and structured requirements for frontend, backend, and integration development
Break down product ideas from Product Managers into actionable development tickets and drive them through to release
Own tasks end-to-end: from initial idea and requirement definition through acceptance, testing, and production rollout
Analyze domain data, validate hypotheses, and identify anomalies in data extracts and reports
Participate in incident investigations and analyze discrepancies between expected and actual system behavior
Document decisions, requirements, and processes
Maintain close communication with development and cross-functional teams regarding your tasks
What makes you a great fit:
1+ year of experience as a Business Analyst or System Analyst in product, fintech, or operational environments
Experience writing structured development requirements
Experience managing tasks in a tracking system (e.g. Jira or similar) from creation to acceptance
Strong data analysis skills
Structured thinking and ability to work with ambiguous requirements
Responsibility and a proactive mindset
Curiosity and strong attention to detail
Clear written and verbal communication in Russian
B2 or higher English level for effective communication with an international team
Willingness to learn and understand unfamiliar domains
Your bonus skills:
Spanish at any working level
Experience in telecom, contact centers, or CRM systems
Experience in fintech or working with payment-sensitive data
Basic understanding of A/B testing and product/quality metrics
Our ways of working:
Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support to one of our hubs — Serbia or Georgia — with assistance for the employee and their family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave