Order Fulfilment (Expo; MNC; UP$4K) Customer Support Associate

Working hrs: Tue to Sat 5am-2pm (1 way transport reimbursable by taxi) Location: Changi Biz Park Duration: 18-24 months contract

Job Responsibilities

• Process new customer orders and order amendments within established service level agreements (SLAs) using the SAP S/4HANA Order Management system.
• Collaborate with cross-functional teams on process improvement initiatives, including process standardisation, automation, and digital transformation projects leveraging AI and RPA technologies.
• Develop a strong understanding of pricing structures and business rules to perform preliminary pricing analysis and support the resolution of pricing discrepancies in partnership with Sales, Account Managers, and Pricing teams.
• Create, maintain, and update customer master data and related system parameters within SAP.
• Proactively manage and resolve order holds to ensure timely order fulfilment, meet customer delivery expectations, and support business revenue objectives.
• Investigate and identify order-related data discrepancies across systems, conduct preliminary root cause analysis, and escalate issues to relevant stakeholders and IT teams when necessary.
• Utilise reports and dashboards to monitor order processing activities and ensure compliance with operational procedures.
• Work closely with regional Order Management teams supporting customers across North America, Asia, and Europe to ensure seamless order fulfilment and service delivery.
• Support ad hoc operational projects and continuous improvement initiatives as assigned.

Job Requirements

• Degree in Business, Supply Chain Management, Logistics, Operations, Engineering, or a related discipline.
• Experience working with SAP S/4HANA Order Management will be an added advantage.
• Strong attention to detail and ability to manage transactional processes with a high degree of accuracy.
• Good analytical and problem-solving skills, with the ability to investigate and resolve operational issues effectively.
• Effective communication and interpersonal skills, with the ability to collaborate across multiple teams and regions.
• Proficient in Microsoft Office applications, particularly Excel.
• Demonstrated willingness to learn and adopt new technologies, including AI and Robotic Process Automation (RPA) tools.
• Ability to thrive in a fast-paced environment while managing multiple priorities and meeting deadlines.

Preferred Attributes

• Customer-focused mindset with a strong sense of ownership and accountability.
• Proactive and continuous improvement-oriented approach to work.
• Adaptable, resourceful, and comfortable working in a global and collaborative environment
• Strong interest in process optimisation, digital transformation, and emerging technologies.

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