Collections Senior Specialist

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Senior Collections Specialist

Location: [Bogotá, Colombia hybrid role]

.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

As part of our commitment to inclusion and in compliance with Law 2466 of 2025 from Colombia, we have available spaces for people with disabilities.

About the Role

As a Senior Collections Specialist , you’ll manage end-to-end collections activities for assigned customer accounts across the region. Reporting to the Collections Team Lead, you’ll ensure timely payments, resolve disputes, reduce Days Sales Outstanding (DSO), and support standardized, efficient, and compliant processes while addressing local operational needs.

Responsibilities

Manage the end-to-end collections process for assigned customer accounts, ensuring timely receipt of payments

Manage customer dunning processes, using automated workflows where applicable

Monitor overdue accounts and proactively follow up with customers through agreed communication channels

Analyze payment patterns, identify at-risk accounts, and recommend appropriate collection strategies

Investigate payment disputes and discrepancies, identify root causes, and coordinate corrective actions

Collaborate with customers, Billing, Cash Applications, Credit, Controllership, and business teams to resolve account issues

Negotiate payment arrangements while maintaining positive customer relationships

Maintain accurate records of collection activities, customer interactions, and payment commitments

Support month-end and year-end closing with accurate aging reports and collections updates

Identify opportunities to automate workflows, improve collections processes, and reduce DSO

Escalate potential bad debt, cash-flow risks, and high-risk accounts to management

Ensure compliance with internal policies, credit terms, standardized processes, and regulatory requirements

Liaise with third-party collection agencies when needed to support overdue account recovery

Coach junior specialists and interns on technical issues and exception resolution

Help establish and manage the team’s day-to-day goals and priorities

Support the onboarding and training of new team members

Contribute to an inclusive, collaborative culture in which process improvements are shared and celebrated

Other duties as assigned

About You

Qualifications & Skills

3–5 years of experience in a Collections function

Bachelor’s degree in Finance or Accounting preferred

Strong understanding of end-to-end customer collections, aging analysis, dispute resolution, and dunning processes

Experience monitoring payment patterns, identifying credit risks, and developing strategies for difficult or high-risk accounts

Strong knowledge of ERP functionality; NetSuite experience is highly desirable

Ability to analyze complex data workflows and identify issues before they affect the business

Excellent written and spoken English for effective communication in a global environment

Strong problem-solving, negotiation, and stakeholder-management skills

Collaborative, resilient, and service-oriented approach

Ability to work independently under the direction of the Collections Team Lead or Global Order-to-Cash Lead

Ability to deliver accurate results under tight deadlines and manage competing priorities effectively

At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

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#LI-Hybrid About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.