Technical Support Engineer (Home Appliances)

Training: Provide technical training to all Service Network (SVC) technicians and Call Center agents.

Prepare training materials and product samples for hands-on technician training.

Quality Monitoring & Reporting: Monitor repeated repair orders to identify recurring issues and root causes.

Track product and spare part quality issues and escalate findings to relevant departments.

Generate and submit detailed quality reports to the R&D team for product failure analysis.

Service Validation: Validate closed service orders with excessive use of spare parts or repeated repairs due to technical skill gaps.

Recommend corrective actions and skill enhancement plans for technicians.

Knowledge Base Development: Prepare FAQs and troubleshooting guides for the Call Center to assist customers effectively.

Ensure all documentation is updated and aligned with current product specifications and service protocols.

Bachelor's degree in engineering.

3:5 years of experience in Home Appliances Industry.

Excellent organizational and communication skills.

Ability to work effectively in a cross-functional team environment.

Good presentation skills.

Proficiency in Microsoft Excel & PowerPoint.

Good command of English (spoken and written).