Who we are :
Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies.
At Maravai, we believe that diverse perspectives are the foundation of innovation. Through an inclusive and equitableculture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science. For over 35 years, Maravai’s portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity. Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market.
Your next role as a Miracle Maker
Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II . The IT Support II is r esponsible providing technical assistance and support related to computer systems, hardware, and software to the organization. Responsible for troubleshooting IT issues from inception to resolution, escalating tickets as needed. Answer any questions relating to laptops/workstations, printers, peripherals, mobile devices, IT related software, email, communications, etc.
How you will make an impact:
Reviews, prioritizes, and responds to ServiceDesk tickets ensuring timely resolution
Provide service and support to end users on a variety of hardware and infrastructure issues
Assist with the setup and configuration of end-user laptops (Windows & MacOS)
Troubleshoot end-user hardware, operating system, network and software related problems
Manages multiple projects simultaneously while maintaining high customer service standard s
Assist in developing the documentation, knowledge base, and best practice guides
Communicate highly technical information to both technical and non-technical users
Perform other functions and duties as required
The skills and experience that you will bring:
Minimum of 4 years’ experience with help desk support, troubleshooting common IT issues required . Previous Service Desk experience is required
2 or 4-year IT related degree preferred or Relevant IT/Systems C ertifications CompTIA A+
Demonstrate problem solving skills and solution development skills
TCP/IP Networking basics
Active Directory / Entra ID
Excellent time management, interpersonal and written and verbal communication skills
Ability to multi-task and prioritize workload, while maintaining efficiency and quality of work
Familiarity with working in a lab environment is a plus
The anticipated salary range for this position is $36.00 - $40.00. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role.
#LI-Onsite
The benefits of being a #MiracleMaker:
You have the potential to change, improve, and save lives around the world.
You have the opportunity to be a part owner in Maravai through RSU grants and optional employee stock purchase plans.
We offer comprehensive medical plans and HSA/FSA options.
Fertility & family planning assistance.
A variety of additional optional benefits and insurance options, including pet insurance.
Retirement contributions.
Holidays & Paid Time Off.
Benefits may vary by region and employment type and do not apply to temporary employees or contractors. See a comprehensive list of benefits at our Benefits & growth site at https://www.maravai.com/careers/benefits-and-growth/
To view more opportunities to become a #MiracleMaker, visit our career site at https://www.maravai.com/careers/
Maravai LifeSciences is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation, and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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HIRING SCAM ALERT
Recently, individuals impersonating Maravai LifeSciences Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:
Maravai LifeSciences will never interview a candidate over RingCentral, similar messaging apps or social media (e.g. Telegram, Google Hangouts, WhatsApp, Facebook Messenger, etc.)
Maravai LifeSciences will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
Maravai LifeSciences will never provide excess money to an applicant and ask the applicant to write a check for repayment.
If you have any doubt about a job offer or any other communication purporting to come from Maravai LifeSciences, please reach out to us directly at taops@maravai.com . If you believe you have been a victim of fraud, you can report this activity at: www.iC3.gov or www.stopfraud.gov .